Learning and Development Trainer

Position Overview

• Location Type: LATAM (Based in Latin America)
• Employment Type: Full-time
• Company: Proper (San Francisco-based tech startup)

Proper is a quickly growing startup that values your skills, voice, and happiness. We’re a team of developers, designers, engineers, accountants, CPAs, project managers, and creatives worldwide. But we’re also surfers, hikers, Sichuan-eaters, photographers, artists, world travelers, meme lovers, and life-havers. Together, we provide the most technologically advanced property accounting services in the world. We’re proud to be creating something new that improves people’s lives while working together in a culture of collaboration, respect, communication, joy, and personal growth. Read more about what we do at Proper.ai

We’re seeking a Learning and Development Trainer to join our team. Proper is seeking a Learning and Development Trainer who will not only facilitate training but will also monitor performance, iterate on methodologies, and ensure that the team consistently delivers a world-class customer experience. We’re looking for someone with a collaborative, positive, proactive attitude, and strong communication skills, who are excited to be working in a fast-paced environment that’s continuously evolving. If that sounds like you and you’re excited by the idea of joining a world-class team that’s passionate about growing together, we look forward to hearing from you!

Requirements

• Bilingual Proficiency: Required - Spanish and English
• Communication Skills: Strong verbal and written communication skills
• Training Experience: Experience in designing and delivering training programs
• Subject Matter Expertise: Ability to act as a Subject Matter Expert (SME)
• Positive Attitude: Collaborative, proactive, and enthusiastic

Responsibilities

• Training Development & Facilitation:
  • Design, develop, and facilitate training in:
    • English communication (intermediate to advanced)
    • World-class customer service standards
    • Management best practices (accountability, KPI management, standards adherence)
  • Conduct live coaching sessions for customer-facing roles and managers.
  • Deliver virtual and in-person training in English; Spanish bilingual proficiency required.
  • Employ best practices like experiential learning, role-playing, and scenario-based training.
• Collaboration:
  • Collaborate with the Training Operations Analyst to develop training materials.
  • Support the Operations Excellence Lead in the creation of Standard Operating Procedures (SOPs) for customer service and management processes.
• Focus Areas:
  • Elevate customer experience quality by improving English proficiency.
  • Strengthen management practices.
  • Embed hospitality-level service standards.
• Day-to-Day Delivery: Primary focus on delivering training and coaching sessions to customer-facing teams and management personnel.

Application Instructions

• (No specific application instructions provided in the text.)