Lead Site Reliability Engineer (SRE) at Mattermost

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Defense, Government, Critical Infrastructure, TechnologyIndustries

Requirements

BS in Computer Science, Cybersecurity, Software Engineering, or a related technical field, or equivalent experience, with 5+ years of relevant experience in site reliability engineering, DevOps, or cloud infrastructure roles
Proven expertise in container orchestration platforms, ideally Kubernetes
Extensive experience with infrastructure-as-code, ideally Terraform
Strong background in cloud platforms, ideally AWS
Demonstrated experience designing and implementing monitoring, alerting, and performance optimization strategies
Exceptional troubleshooting and incident management skills for distributed systems
Proficiency in at least one scripting or programming language for automation
Excellent communication skills with a track record of influencing cross-functional teams
Experience leading globally distributed teams in a remote-first environment
For candidates residing in the U.S.: Must be U.S. citizens and eligible under applicable U.S. government security clearance requirements, and meet eligibility requirements for access to export-controlled information

Responsibilities

Define the strategy, architecture, and roadmap for Mattermost’s site reliability engineering function, aligning infrastructure initiatives with product and business goals
Lead the design, deployment, and optimization of production-grade containerized workloads, infrastructure-as-code, and compliant cloud environments for regulated domains (e.g., FedRAMP, DoD)
Establish and evolve observability, monitoring, and alerting frameworks to ensure performance, reliability, and capacity planning at scale
Drive incident management processes, including on-call rotations, root cause analysis, and systemic reliability improvements
Partner with security and compliance teams to meet data sovereignty, security, and regulatory requirements
Champion automation and operational excellence to improve efficiency, reduce risk, and scale operations
Oversee cloud cost management and capacity planning to optimize infrastructure spending while meeting performance targets
Build and maintain a developer platform that enables fast, secure software delivery and improves application stability in production
Mentor and coach SRE team members, fostering a culture of learning, collaboration, and technical excellence

Skills

SRE

Site Reliability Engineering

Infrastructure as Code

Containerized Workloads

Cloud Environments

FedRAMP

DoD Compliance

Observability

Monitoring

Alerting

Incident Management

Scalability

Automation

Kubernetes

Hybrid Environments

Mattermost

Secure collaboration platform for technical teams

About Mattermost

Mattermost provides a secure collaboration hub specifically designed for technical teams. Its platform allows users to communicate in real-time, share files and code snippets, and automate workflows, all while maintaining a high level of security and control over data. Users can customize the platform to fit their needs and deploy it in various environments. Mattermost integrates with essential tools like GitHub and GitLab, enabling teams to streamline their workflows within a single interface. Unlike many competitors, Mattermost offers both premium features, such as advanced compliance and admin controls, and an open-source version, allowing for greater flexibility and customization. The company's goal is to enhance productivity and security for teams working in complex operational settings.

Palo Alto, CaliforniaHeadquarters

2016Year Founded

$68.1MTotal Funding

SERIES_BCompany Stage

Enterprise Software, CybersecurityIndustries

51-200Employees

Benefits

Fully remote work

Office setup fund

Coworking space stipend

Internet and mobile phone reimbursement

401k

Unlimited vacation

Family & friends days

Async weeks

Health benefits

Global and regional team meetups

Open source Fridays

Community hackathons and events

Risks

Emerging open-source platforms may offer similar features at lower costs.

AI-driven tools could outpace Mattermost's current feature set.

Security vulnerabilities in open-source platforms may increase scrutiny on Mattermost.

Differentiation

Mattermost offers a secure, open-source platform for technical team collaboration.

The platform supports real-time communication and workflow automation for agile development.

Mattermost provides flexible integrations with tools like GitHub and ServiceNow.

Upsides

Rising demand for remote collaboration tools boosts Mattermost's market potential.

Emphasis on cybersecurity increases the appeal of Mattermost's secure platform.

Growth in open-source software market expands Mattermost's community and contributor base.

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