Lead Legal Records Associate at RPS North America

Los Angeles, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Services, Records ManagementIndustries

Requirements

Strong integrity and solid business ethics
Excellent presentation and interpersonal skills
Excellent written and oral English communication skills
Expert customer service skills, professional attitude, and appearance
Outstanding organizational skills
Ability to maintain confidentiality
Attention to detail
Ability to speak clearly so listeners understand and identify/understand others' speech
Visual acuity
Strong initiative; ability to work independently with minimal direct supervision
Personable, articulate, knowledgeable, and professional demeanor
Flexibility in dealing with simultaneous projects
Ability to learn skills quickly
Reading, writing, and arithmetic skills

Responsibilities

Provide 5-star customer service to all employees via all communication forms
Evaluate current active records system for compliance through inventories and reviewing retrieval needs
Monitor and listen to customers to understand inquiries and provide accurate records information and prompt assistance
Coordinate information creation, receipt, storage, retrieval, and disposition
Ensure security and preservation of records in records centers and inactive records
Work with departments on special information research and retrieval projects
Ensure application of retention schedules to inactive records
Answer verbal, telephone, written, and email inquiries about records requests efficiently
Prepare new files within records system guidelines
Receive inbound mail/packages, sort incoming mail, and input into chain of custody software
Manage outgoing mail/package transactions
Notify employees upon receipt of inbound deliveries
Submit work orders for certain requests
Maintain the Business Service Center area in a neat and orderly fashion
Proactively seek out additional work during downtime
Build professional relationships with customers and other teams
Maintain professionalism and composure when interacting with all employees
Train backups and provide guidance on policies and procedures
Determine additional support needed for sensitive inquiries
Provide exceptional customer service to clients
Provide reception/concierge (front office) or office services (back office) coverage as needed
Assign tasks to team members
Determine completion timelines and monitor progress to keep projects on track and on schedule
Communicate clear instructions to team members
Create and distribute reports to update the company on team progress
Work with supervisor to determine day-to-day operational needs at site

Skills

Key technologies and capabilities for this role

records managementlegal recordsdocument organizationfile retrievalcustomer servicemail handlingchain of custody softwareretention schedulesinformation securitycompliance auditing

Questions & Answers

Common questions about this position

What does the Lead Legal Records Associate report to?

The position reports to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

Is this a remote position or onsite role?

This is an onsite position involving office and records maintenance.

What are the key responsibilities of this role?

Key duties include overseeing records security, organization, and retrieval; providing 5-star customer service; managing mail and deliveries; assigning tasks to team members; and training backups.

What is the company culture like for this position?

The role emphasizes maintaining a professional image, providing prompt courteous and efficient service, building professional relationships, and offering the highest level of service to clients and employees.

What makes a strong candidate for this Lead Legal Records Associate role?

Strong candidates should excel in leadership by assigning tasks, monitoring progress, and training others; demonstrate exceptional customer service skills; and have experience managing records compliance, security, and team coordination.

RPS North America

Global consulting firm for diverse sectors

About RPS North America

RPS North America provides consulting and advisory services across various sectors, including property, energy, transport, defense, government services, and water resources. The company helps clients, which range from large corporations to non-profits, navigate complex challenges and achieve regulatory compliance through a wide array of services. These services include management consulting, environmental consulting, project management, and digital solutions, among others. RPS North America stands out from its competitors by leveraging its deep expertise and global presence to deliver tailored solutions that meet specific client needs. The company's goal is to drive sustainable growth and address critical issues such as infrastructure development and risk management, ensuring a consistent demand for its high-value services.

Delft, NetherlandsHeadquarters

1970Year Founded

$31.5KTotal Funding

ACQUISITIONCompany Stage

Consulting, Energy, Enterprise SoftwareIndustries

5,001-10,000Employees

Risks

Increased competition from AECOM with new regional director.

Acquisition by Tetra Tech may impact client relationships.

Internal competition from NEO Material Development Kit could cause brand confusion.

Differentiation

RPS Group offers a wide range of consulting and advisory services.

The company has a strong focus on sustainability and environmental consulting.

RPS leverages its global presence and multidisciplinary teams for tailored solutions.

Upsides

Increased demand for environmental consulting due to global sustainability focus.

Growing interest in digital transformation aligns with RPS's expertise.

Expansion of green finance offers new project opportunities for RPS.

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