Lead Housekeeper at Lakeland Village at Vacasa

South Lake Tahoe, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Vacation RentalsIndustries

Requirements

Experience working in hotel, hospitality, vacation or similar industry highly preferred
1-2 years experience in housekeeping or similar position
Prior experience in supervisory or management level position in a similar industry
Tech-savvy with experience using various digital systems, applications, mobile apps, tablets, and software platforms
Reliable personal transportation essential due to frequent travel between worksites
Dependable, self-motivated, able to work independently, and contribute positively to a collaborative team environment
Comfortable talking to people online or in person

Responsibilities

Oversee daily operations and workflow management to optimize team productivity and meet departmental objectives; identify areas for improvement and implement process enhancements
Perform inspections of cleans completed by Housekeepers and support touch-up cleans as needed
Assist managers with supervision of housekeeping personnel, ensuring all are trained, effective, and adhere to company policies and procedures
Foster a collaborative work environment promoting open communication, innovation, employee engagement; address team conflicts constructively and timely
Professionally clean and maintain properties using company standards, including sweeping, vacuuming, mopping, dusting, washing surfaces, moving portable furniture, and assisting with laundry
Assist with scheduling, distribution of tickets, ordering and organizing supplies as assigned by the manager
Meet and maintain company standards and metrics such as NPS, standard unit appearance, and efficiency
Assist managers with assigned budget for portfolio, adhering to annual costs and performing cost-benefit analysis
Support team with escalated guest and homeowner concerns by responding to emails, calls, and tickets
Partner and assist Business Development Representative when new units join the portfolio
Conduct regular inspections prior to guest and owner arrivals
Establish and maintain open, collaborative relationships with regional team members and upper management
Provide cross-coverage for manager and Co-Lead(s) when necessary
Other duties as assigned

Skills

team leadership

housekeeping supervision

quality inspections

workflow management

performance coaching

scheduling

process improvement

employee training

conflict resolution

property cleaning

Vacasa

Vacation rental management and property services

About Vacasa

Vacasa operates in the vacation rental market, providing property management services to homeowners and travelers. The company manages vacation rental properties for homeowners, taking care of marketing, booking, cleaning, and maintenance to help them maximize their rental income. Vacasa uses technology to optimize pricing and streamline operations, which helps ensure high occupancy rates and positive guest experiences. Unlike many competitors, Vacasa also offers additional services such as interior design and real estate brokerage, enhancing support for property owners. The goal of Vacasa is to deliver strong financial returns for homeowners while creating memorable stays for guests.

Portland, OregonHeadquarters

2009Year Founded

$617.2MTotal Funding

IPOCompany Stage

Enterprise Software, Real EstateIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Health Savings Account/Flexible Spending Account

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Airbnb could impact Vacasa's market share.

Merger with Casago may lead to integration challenges affecting service delivery.

Issuance of $30 million notes may increase financial leverage and obligations.

Differentiation

Vacasa uses AI-driven tools for dynamic pricing and operational efficiency.

The company offers comprehensive property management, including marketing, booking, and maintenance.

Vacasa provides additional services like interior design and real estate brokerage.

Upsides

Increased demand for vacation rentals due to safer, private accommodations during the pandemic.

Growing interest in sustainable rentals attracts environmentally conscious travelers to Vacasa.

The rise of 'workcations' allows Vacasa to market longer stays to remote workers.

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