Lead Guide at Parallel

San Antonio, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Cannabis, RetailIndustries

Requirements

Age 21 or over
High School Diploma or equivalent
Valid Government-Issued Photo ID
2 years’ experience in Retail or similar industry where customer service is critical
Must be flexible regarding work schedule, including evenings, weekends, and holidays
Strong attention to detail and ability to multitask, plan, prioritize, and manage time effectively
Excellent verbal and written communication skills
Ability to deal with difficult situations and resolve in a timely and professional manner
Microsoft Office Suite proficient level
Must be able to remain in a stationary position for prolonged periods during the shift
Ability to assist with lifting stock and materials
Occasionally positions self to retrieve product or material in the store throughout the duration of the shift
Preferred
Proven track record of leadership capabilities

Responsibilities

Act as the training ambassador and assist with new employee orientation, new product launch education and skill development of the team
Assume the role of Manager on Duty as needed responsible for operational tasks for opening, closing, banking and security of the store
Model best-in-class service that consistently exceeds our customers’ expectations and builds a long-term rapport in alignment using established customer service model
Provide customers and caregivers with expert cannabis recommendations, discuss therapy goals, product effects, potency, dosing, methods of consumption, and administration
Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records while maintaining privacy and confidentiality of sensitive patient information
Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS)
Appropriately resolves customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands
Maintain accurate records of all activities including customer records for all activities in accordance with the State of Florida Office of Compassionate Use and Florida Statues for a Medical Marijuana Treatment Center, as well as regulations set forth by local, state, and federal agencies

Skills

Key technologies and capabilities for this role

Customer ServiceEmployee TrainingStore OperationsRetail ManagementTeam LeadershipProduct KnowledgeSecurity Protocols

Questions & Answers

Common questions about this position

What is the location for this Lead Guide position?

The position is located at 18720 Stone Oak Pkwy #107, San Antonio, TX 78258.

What is the salary or compensation for the Lead Guide role?

This information is not specified in the job description.

What are the required qualifications for this position?

Candidates must be age 21 or over and have a High School Diploma or equivalent, along with a valid government ID.

What is the company culture like at Parallel?

Parallel emphasizes inclusiveness, celebrating individuality, equal employment opportunities for all, and fostering a welcoming environment where everyone feels they belong. The company values growth, fast-paced innovation, teamwork, and passion for pioneering well-being.

What experience makes a strong candidate for the Lead Guide role?

Strong candidates will have expertise in cannabis products, experience in retail operations, customer service excellence, and the ability to train teams and handle managerial duties like opening/closing the store.

Parallel

Cross-platform software for remote access

About Parallel

Parallels Inc. provides software solutions that enable users to access and use applications and files across different devices and operating systems. Their main products include Parallels Desktop for Mac, which allows users to run Windows applications on Mac computers, and Parallels Remote Application Server, which offers remote access to applications and desktops from any device. Parallels also delivers virtual desktops and applications, making it easier for businesses and individuals to manage their IT needs. What sets Parallels apart from its competitors is its focus on seamless cross-platform functionality and user-friendly interfaces that enhance productivity. The company's goal is to provide flexible and secure access to technology, helping users work efficiently regardless of their device or operating system.

Renton, WashingtonHeadquarters

2006Year Founded

$12.1MTotal Funding

LATE_VCCompany Stage

Enterprise Software, CybersecurityIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Parental Leave

Flexible Work Hours

Tuition Reimbursement

Pet Insurance

Employee Discount

Risks

Increased competition from VMware and Citrix could impact Parallels' market share.

Security vulnerabilities in third-party components may affect customer trust.

Rapid evolution of Apple Silicon chips strains Parallels' development resources.

Differentiation

Parallels offers cross-platform solutions for seamless access across devices and operating systems.

Unique ability to run Windows on Apple Silicon Macs enhances Parallels' competitive edge.

Integration with IGEL App Portal expands Parallels RAS's reach and accessibility.

Upsides

Recognition in Gartner Magic Quadrant boosts credibility in the DaaS market.

Parallels Desktop 19's macOS Sonoma integration ensures compatibility with latest Mac OS.

Shift to subscription models provides predictable revenue and improves customer lifetime value.

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