[Remote] Lead Fraud Operations Analyst at Apollo.io

Argentina

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, TechnologyIndustries

Requirements

5+ years of experience in fraud investigations or similar operations roles
Demonstrable SQL-based querying skills (Simple queries such as inner/outer joins, CTEs). Experience with MongoDB is a significant plus
Familiarity with chargebacks, disputes and ACH, including full lifecycle understanding
Familiarity with rules-based fraud rule development such as Stripe Radar, Signified etc (specific vendor experience not required)
Experience creating, writing, and providing training on complex operational processes for customer facing or fraud teams
Inquisitive and investigative nature: driven by curiosity, sifting through messages, logs and evidence to understand attacker mindset and actions
Willingness and strong desire to work independently and problem-solve with visionary guidance
Positive, learning mindset with detail-oriented, analytical approach to problem solving
Comfort with self-prioritization and letting “small fires burn.”
Excited about working remotely

Responsibilities

Investigate customer-reported events such as account takeover, anomalous activity and abuse reports
Review, classify and respond to chargebacks and events due to fraud
Investigate volumetric/anomaly alerts generated by Apollo’s fraud detection services
Perform attribution analysis of scaled fraud events through data analysis (SQL/Python)
Handle external brand abuse cases and takedowns
Build fraud event classification and retroactive analysis processes across Fraud, Security, Support, Billing and Sales
Identify and incorporate key data sources for manual and automated investigation enhancements
Determine functional fraud vulnerabilities and partner with Product/Engineering to prioritize remediation
Review external fraud actor activity and leverage open source intelligence techniques for threat actor profiling
Design low-friction KYB/KYC and asynchronous verification procedures
Coach and lead junior Fraud Analysts and non subject-matter experts
Collaborate with customer-facing Support staff regularly on customer issues

Skills

Key technologies and capabilities for this role

Fraud InvestigationsData AnalysisAccount TakeoverChargeback HandlingAnomaly DetectionAttribution AnalysisSource-Code ReviewVerification Procedures

Questions & Answers

Common questions about this position

What experience level is required for this role?

The position requires 5+ years of experience in fraud investigations or similar operations roles.

What key skills are needed for the Lead Fraud Operations Analyst position?

Key skills include performing technical product investigations, data analysis using SQL/Python, source-code review, effective communication, prioritization, and open source intelligence techniques.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this Lead Fraud Operations Analyst role?

A strong candidate has 5+ years in fraud investigations, experience with technical investigations including data analysis (SQL/Python) and source-code review, and skills in communication, prioritization, and leading teams.

Apollo.io

Sales intelligence and engagement platform

About Apollo.io

Apollo.io provides a platform designed to enhance sales processes and improve outreach for businesses. Its main features include prospecting intelligence, which helps users identify and research potential leads, and enrichment job change alerts that keep databases accurate with extensive data points. The platform also offers sales engagement analytics, allowing users to create multi-channel outreach sequences. Additionally, Apollo.io supports API integrations for data enrichment and custom workflows. Unlike many competitors, Apollo.io focuses on a subscription-based model that offers various pricing tiers, catering to both small businesses and large enterprises. The company's goal is to optimize sales strategies and increase revenue for its clients while ensuring data privacy and security through compliance with industry standards.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$244.3MTotal Funding

SERIES_DCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Financial Planning

Risks

Rapid growth may strain Apollo.io's operational capabilities and customer service.

New executive hires could lead to strategic shifts misaligned with customer expectations.

Emerging competitors like Zitadel may challenge Apollo.io's market position.

Differentiation

Apollo.io offers verified contact data for over 210 million B2B contacts.

The platform integrates sales intelligence with engagement tools in one unified solution.

Apollo.io's compliance with ISO, SOC 2, and GDPR ensures high data security standards.

Upsides

Apollo.io ranked 125 on the 2024 Deloitte Technology Fast 500 with 954% growth.

The company raised $250 million, reaching a valuation of $1.6 billion.

Apollo.io's multi-channel outreach aligns with rising sales engagement trends.

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