Lead Director, Marketplace Strategy & Partner Growth at CVS Health

Woonsocket, Rhode Island, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, RetailIndustries

Requirements

Ability to develop and lead long-term vision for CVS’s 3P marketplace and retail partner ecosystem, aligning with enterprise growth objectives
Experience routinely engaging with peers and senior leaders (VP, SVP) across stakeholder groups in thought partnership on policy development and strategy assessment
Capability to closely monitor macro and micro trends in the sales environment, evaluate risk using internal/external data and subject matter experts, and adjust strategy accordingly
Skill in navigating ambiguity and change to achieve goals despite potential obstacles
Proficiency in leading and participating in meetings/calls with corporate partners and retail C-Suite Leaders to support overall agenda and governance strategy
Ability to champion innovation by bringing ideas to VP & SVP as well as the broader PCW Team in an agile way, balancing growth against financial risk and incremental cost
Experience identifying pilot programs and scaling new business models, revenue streams, and platform capabilities across 3P marketplaces, DashMart relationship, and other partners
Knowledge to maintain a three-year roadmap for IT system enhancement investments
Expertise in overseeing assortment strategy, pricing, promotions, and digital merchandising across all marketplace platforms
Ability to guide execution of new item launches, curated collections, and category expansion initiatives
Skill in ensuring excellence in digital item setup, content management, and platform experience optimization
Proven ability to build and maintain strategic relationships with key marketplace partners and internal stakeholders
Experience owning full P&L accountability for marketplace channels, including strategic planning, forecasting, and performance reviews
Capability to oversee legal, procurement, and risk engagement for all partner agreements and contracts
Proficiency in overseeing operations of partner storefronts, including catalog health, compliance, and customer experience
Results-oriented mindset to drive platform growth through data-driven insights, promotional planning, and cross-functional execution
Ability to assign appropriate timelines and accountabilities for initiatives, projects, and deliverables, empowering the team to drive action steps to completion
Habit of “inspecting what they expect” – routinely inspecting and monitoring key processes and functions, instituting improvement measures, and holding team accountable to KPIs and deliverables
Experience optimizing and level-setting expectations with stakeholders by partnering closely with Field Leadership, Store Operations, Legal, Regulatory Affairs, and Business Compliance Office

Responsibilities

Develop and lead the long-term vision for CVS’s 3P marketplace and retail partner ecosystem, aligning with enterprise growth objectives
Routinely engage with peers and senior leaders (VP, SVP) across stakeholder groups in thought partnership on policy development and strategy assessment, re-directing as necessary to meet dynamically changing regulatory environment
Closely monitor macro and micro trends in the sales environment to evaluate risk using internal/external data and subject matter experts; make adjustments to strategy and actions accordingly
Navigate ambiguity and change to achieve goals despite potential obstacles
Lead and participate in meetings/calls with corporate partners and retail C-Suite Leaders to support overall agenda and governance strategy
Champion innovation by bringing ideas to own VP & SVP as well as the broader PCW Team in an agile way, while balancing growth against financial risk and incremental cost to the organization
Identify pilot programs, and scale new business models, revenue streams, and platform capabilities across 3P marketplaces, DashMart relationship and other partners
Maintain three-year roadmap for IT system enhancement investments to support overall agenda
Oversee assortment strategy, pricing, promotions, and digital merchandising across all marketplace platforms
Guide the execution of new item launches, curated collections, and category expansion initiatives
Ensure excellence in digital item setup, content management, and platform experience optimization
Build and maintain strategic relationships with key marketplace partners and internal stakeholders
Own full P&L accountability for marketplace channels; lead strategic planning, forecasting, and performance reviews for this business
Oversee legal, procurement, and risk engagement for all partner agreements and contracts
Oversee operations of partner storefronts, including catalog health, compliance, and customer experience
Drive platform growth through data-driven insights, promotional planning, and cross-functional execution
Leverage a results-oriented mindset to assign appropriate timelines and accountabilities for initiatives, projects and deliverables; empower the team to drive action steps to bring to completion
“Inspect what they expect” – routinely inspect and monitor key processes and functions; institute improvement measures as needed; hold team accountable to KPIs and deliverables
Optimize and level set expectations with stakeholders by partnering closely with Field Leadership, Store Operations, Legal, Regulatory Affairs, Business Compliance Office

Skills

Key technologies and capabilities for this role

Strategic PlanningPartner GrowthMarketplace StrategyDigital MerchandisingPlatform InnovationCross-Functional CollaborationTalent DevelopmentRegulatory NavigationTrend AnalysisRisk Evaluation

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment opportunity.

What is the work arrangement or location policy for this role?

This information is not specified in the job description.

What key skills are required for the Lead Director role?

The role requires strategic planning expertise, ability to lead high-performing teams, foster cross-functional collaboration, navigate ambiguity and change, and engage with senior leaders and C-Suite executives.

What is the company culture like at CVS Health?

CVS Health emphasizes building a world of health with dedicated, purpose-driven colleagues passionate about transforming health care, while cultivating a culture of talent development and inclusion.

What makes a strong candidate for this Lead Director position?

A strong candidate will have experience shaping enterprise strategies, leading teams, driving innovation through pilot programs and roadmaps, building strategic partnerships, and delivering results in dynamic environments.

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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