Tech Lead, Back-End (Shared Services)
Collectors$60,000 - $90,000/year
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
$60,000 – $80,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology, Customer ServiceIndustries
Requirements
Candidates should possess a Bachelor’s degree in Computer Science, Information Systems, or a related technical field, and have at least 7 years of experience in technical analysis and platform optimization, specifically within customer service environments. Strong technical skills in platform configuration, integration, and automation are essential, along with experience working with CRM and support platforms. Experience with AI tools and data analysis is highly desirable.
Responsibilities
The Lead Customer Service Platforms Analyst will create and manage the technical configuration, optimization, and administration of the Gladly platform, designing and implementing advanced workflows, rules, and integrations to streamline support operations. They will serve as the internal SME, lead integration projects with third-party platforms, perform in-depth performance analysis, monitor system stability, and collaborate with engineering teams on API integrations. Additionally, they will develop and manage AI Guides, implement routing strategies, and partner with data and analytics teams to ensure data quality and drive insights for automation and process improvements, communicating findings to key stakeholders through various reports and presentations.
Skills
Gladly
CRM
Support Platforms
Platform Configuration
Integration
Automation
AI Tools
Data Analysis
API Integrations
Workflow Design
Routing Strategies
Data Quality
StockX
Marketplace for high-demand consumer products
About StockX
StockX operates as an online marketplace for buying and selling high-demand consumer products, with a primary focus on sneakers, streetwear, electronics, collectibles, and luxury items. The platform functions like a stock market, where products have real-time market prices determined by supply and demand, allowing users to see the current value of items and make informed decisions. StockX stands out from competitors by ensuring the authenticity of products through a strict verification process, which builds trust among its users. The company generates revenue by charging transaction fees on sales. Its goal is to provide a transparent and reliable platform for consumers who are interested in limited-edition and hard-to-find items, capitalizing on the growing trend of online shopping.
Detroit, MichiganHeadquarters
2016Year Founded
$481.5MTotal Funding
SECONDARYCompany Stage
Fintech, Consumer GoodsIndustries
1,001-5,000Employees