Lead CSR/Teller - Ft. Lauderdale - Full-Time at Fifth Third Bank

Fort Lauderdale, Florida, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

High school diploma/GED
Minimum of 3 years of experience to acquire in-depth knowledge of retail policies and procedures
Ability to perform essential duties with minimal supervision
Strong customer service skills, including friendly demeanor, can-do attitude, and willingness to help
Knowledge of account ownership and bank products/services
Ability to maintain confidentiality and ethical behavior per Bancorp Code of Business Conduct and Ethics
Sound judgment in decision making, abiding by guidelines and procedures
Balancing record in line with policy, ability to find/correct outages
Self-motivated to continuously increase knowledge/skills through education, seminars, and training

Responsibilities

Provide excellent customer care for daily transactions, inquiries, and problem resolution per bank policies
Refer customers to appropriate business partners for products/services uncovered in interactions
Perform complex CSR duties with independent judgment
Promote customer relations by greeting customers by name, being responsive/timely, and displaying caring attitude
Answer customer questions confidently and find solutions to issues
Handle bank operations/transactions: cash withdrawals, check signing approvals, ace transactions, night deposits, dual key process
Maintain efficient office operations, working with PB, FSR, or FCM
Keep up-to-date on bank policies, financial center procedures, and changes
Train and develop new/existing CSRs, identify capable trainers
As Lead, monitor CSR line operations, delegate work, escalate to Customer Services Manager
Act as office resource for CSR activity, answer questions, assist management in updating CSRs
Consistently meet/exceed sales referral goals
Initiate conversations to uncover needs and refer for cross-selling products/services
Identify, assess, manage, monitor, and report risks while operating within Bank's risk appetite
Ensure actions drive positive customer experience and do the right thing for customers/colleagues

Skills

Customer Service

Banking Transactions

Problem Resolution

Risk Management

Customer Relationship Management

Bank Operations

Business Ethics

Fifth Third Bank

Provides banking, loans, and wealth management services

About Fifth Third Bank

Fifth Third Bank offers a variety of financial services, including personal and business banking, loans, mortgages, credit lines, and insurance products. Their services cater to individual consumers, small businesses, and commercial clients, providing comprehensive solutions for managing finances. The bank generates revenue through interest on loans, service fees, and commissions from insurance and investment products. Unlike many competitors, Fifth Third Bank emphasizes community engagement and financial education, providing resources to help clients improve their financial literacy. The goal of Fifth Third Bank is to support clients in achieving their financial objectives while fostering a strong connection with the communities they serve.

Cincinnati, OhioHeadquarters

1858Year Founded

IPOCompany Stage

Social Impact, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Paid Sick Leave

Paid Holidays

Performance Bonus

Flexible Work Hours

Risks

Rising interest rates may decrease demand for loans and mortgages.

Competition from fintechs like Robinhood threatens Fifth Third's wealth management sector.

Sophisticated cybersecurity threats pose risks to customer data and trust.

Differentiation

Fifth Third Bank offers comprehensive financial solutions for individuals and businesses.

The bank emphasizes community engagement and financial education for client empowerment.

It provides a wide range of insurance products, including life, health, and disability.

Upsides

Increased demand for digital banking boosts Fifth Third Bank's online service offerings.

Partnerships with fintech enhance technological capabilities and customer experience.

Growing interest in sustainable finance attracts environmentally conscious customers.

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