Lead Business Process Analyst - Ecosystem

Company Overview

Come join a company that is a key leader in the industry, scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.

Learn how the world’s largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.

At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here.

Position Overview

Salsify’s vision is to help Brands win on the Digital Shelf—a collection of diverse, rapidly evolving digital touch points where shoppers engage with brands and discover, research, and purchase products. Salsify enables customers to unify the right people, process, and technology to deliver the best Product Experiences everywhere, build flexibility and agility into their Go-to-Market processes, and incorporate the Digital Shelf into their in-store strategy. This involves centralizing all product content, connecting the right product experience to the right channel, and automating processes for maximum efficiency.

About Product at Salsify

At Salsify, our Product team fosters an environment of growth, curiosity, collaboration, and deep empathy for our users and each other. We work to make informed decisions that allow Salsify to continue to be the leader in the PIM/PXM category by helping our customers win on the digital shelf.

About the Role

As a Lead Business Process Analyst within the Ecosystem group, you'll play a critical role in guiding and developing our Business Process Analyst function, particularly for initiatives focused on product data exchange between brands and retailers. You will directly manage and mentor a team of Business Process Analysts, fostering their growth, overseeing their project contributions, and ensuring alignment with strategic objectives across multiple initiatives.

You will leverage your deep expertise to set standards, optimize processes, and drive high-quality execution across key initiatives. This role requires a blend of hands-on analytical work, strategic thinking, and strong people leadership in a fast-paced, collaborative environment.

Key Responsibilities

Team Leadership & Mentorship:

• Directly manage, mentor, and develop a team of Business Process Analysts, providing guidance on project tasks, problem-solving, and career growth.
• Oversee their contributions to strategic Salsify initiatives which includes analyzing Voice of Customer entries, performing customer discovery, defining high-level requirements, and managing early access programs with Salsify customers.
• Ensure the BPA team develops strong working knowledge of relevant platform areas and effectively shares that knowledge across broader teams, reducing inbound technical questions and driving documentation updates.
• Conduct performance reviews, provide constructive feedback, and support individual development plans for team members.

Strategic Resource Deployment & Cross-Training:

• Partner closely with Product Managers to understand their team's priorities, upcoming initiatives, and specific project needs.
• Strategically deploy BPAs to align with product roadmap priorities and ensure optimal team capacity utilization.