Lead Analyst - Identity and Access Management at Sysco

Sri Lanka

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Foodservice, TechnologyIndustries

Requirements

A Bachelor's Degree in Computer Science, Information Systems, or related field; or equivalent practical experience
Advanced degree or IAM-related certifications
3–5 years of experience in Identity & Access Management (IAM), IT security, or related disciplines
Hands-on experience with Microsoft Entra ID (Azure AD), MFA, and conditional access

Responsibilities

Resolving escalated incidents and service requests related to identity provisioning, access management and authentication issues
Performing advanced troubleshooting of Entra ID, MFA, Conditional Access, SSPR and legacy authentication issues
Supporting access certifications, audit requests, and compliance reporting
Ensuring IAM operations align with Sysco’s IAM policies and enterprise standards
Recommending and implementing enhancements for IAM operational processes
Assisting in developing automation scripts (PowerShell, Graph API) to improve efficiency
Partnering with engineering teams on IAM projects and escalations
Working with business units and application owners to validate access and resolve identity issues
Providing guidance to IAM Analysts I and II, sharing best practices and troubleshooting knowledge

Skills

Key technologies and capabilities for this role

Identity and Access ManagementIAMMicrosoft EntraCybersecurityAccess OperationsIdentity ProtectionCompliance MonitoringProcess ImprovementUser Access ManagementEnterprise Architecture

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

This is a hybrid remote and office-based role in Sri Lanka, with most work performed Monday through Friday virtually using collaboration tools and video conferencing. The primary shift is 7:30 PM - 3:30 AM SLST (9:00 AM - 5:00 PM CDT) with flexibility, and there is occasional on-call support.

What are the key responsibilities and skills needed for this position?

The role involves providing advanced operational and analytical support for identity and access management, including resolving escalated incidents related to identity provisioning, access management, and authentication issues, as well as advanced troubleshooting of Entra ID, MFA, Conditional Access, SSPR, and legacy authentication issues. It also includes supporting access certifications and governance.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the team culture like at Sysco LABS?

You'll be part of a high-performing, security-driven team that values innovation, delivery excellence, and continuous learning.

What makes a strong candidate for the Lead Analyst role?

A strong candidate should have expertise in Microsoft Entra ID, IAM platforms, troubleshooting complex access issues, and supporting governance and compliance, along with the ability to partner with engineering teams, mentor juniors, and handle occasional off-hours support.

Sysco

Foodservice distribution for restaurants and healthcare

About Sysco

Sysco Corporation specializes in foodservice distribution, primarily serving restaurants, healthcare facilities, and educational institutions. The company offers a variety of products and services, including food items, kitchen equipment, and marketing support, tailored to meet the specific needs of its clients. Sysco differentiates itself from competitors by providing comprehensive solutions, such as the "Restaurants Rising Toolkit" during the COVID-19 pandemic, which helps restaurants adapt to new dining trends. The goal of Sysco is to make running a restaurant easier and more profitable for its clients.

Houston, TexasHeadquarters

1970Year Founded

IPOCompany Stage

Food & AgricultureIndustries

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Professional Development Budget

Performance Bonus

Risks

Increased competition from tech-driven solutions could impact Sysco's market share.

Reliance on partnerships for technology advancements may pose risks if results are unmet.

Socially responsible investing trends may pressure Sysco to improve ESG standards.

Differentiation

Sysco offers comprehensive B2B solutions, including food products, equipment, and marketing services.

The company provides flexible payment options and waives delivery minimums for scheduled deliveries.

Sysco's 'Restaurants Rising Toolkit' supports restaurants adapting to new dining trends.

Upsides

Sysco can capitalize on the demand for plant-based and alternative protein products.

The rise of ghost kitchens offers Sysco opportunities for specialized supply chain solutions.

Digital transformation in foodservice allows Sysco to enhance service offerings and engagement.

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