Director, Epic Applications
Interwell HealthSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
HealthcareIndustries
Requirements
- 7+ years of experience in healthcare, clinical informatics, or health IT, with at least 5 years in a leadership role focused on training or education
- Proven experience designing and managing training programs for Epic EHR systems in a large, complex healthcare environment
- Demonstrated ability to lead cross-functional teams and manage large-scale training initiatives
- Strong understanding of adult learning principles and instructional design methodologies
- Experience with Epic training environments, including the use of Epic’s Training Home, UserWeb, and Learning Home Dashboards
Responsibilities
- Lead the Epic Training Strategy: Develop and execute a comprehensive training strategy for Epic EHR systems, including new implementations, upgrades, and ongoing education
- Oversee Curriculum Development: Design and maintain standardized, role-specific training curricula for clinical, administrative, and technical users
- Manage Training Delivery: Oversee the delivery of training through multiple modalities (instructor-led, virtual, eLearning, simulation) to ensure accessibility and effectiveness
- Collaborate Across Functions: Partner with Clinical Informatics, IT, Compliance, and operational leaders to align training with workflows, policies, and strategic initiatives
- Governance and Quality Assurance: Establish and lead Epic training governance, including documentation standards, training audits, and continuous improvement processes
- Epic System Expertise: Serve as a subject matter expert (SME) on Epic training tools (e.g., UserWeb, Training Home, Learning Home Dashboards) and best practices
- Vendor and Partner Engagement: Liaise with Epic Systems and third-party training vendors to ensure alignment with system updates and certification requirements
- Change Management Support: Lead training-related change management efforts during system go-lives, upgrades, and workflow redesigns
- Data-Driven Improvement: Use training metrics and user feedback to evaluate effectiveness and drive improvements in training programs
- Compliance and Documentation: Ensure training programs meet regulatory and organizational standards for documentation, privacy, and security
- Overall management and execution of the CVS Clinical Informatics Training program, including standardization of training programs for the electronic health record, development of training materials, and management of the training application system
- Align and work with senior leaders across lines of business to provide consistent guidance and insights on training to support customer vision and leadership in healthcare
- Provide leadership direction, define project scope, identify scalable solutions, and manage project deliverables for successful implementations of the training management strategy and electronic health records
- Oversee the governance of the training application within the health record platform, working with senior leaders from multiple business units as well as representatives from Legal, Medical Affairs, Operations, Privacy, and Compliance
- Represent CVS Clinical Informatics to several training vendors and partners, working with the VP and Chief Health Informatics Officer
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this position remote or does it require office work?
This information is not specified in the job description.
What is the salary or compensation for this role?
This information is not specified in the job description.
What key skills and expertise are required for this position?
The role requires expertise in Epic EHR systems, including training tools like UserWeb, Training Home, and Learning Home Dashboards, leadership in developing training strategies and curricula, and collaboration across functions like Clinical Informatics, IT, Compliance, and Operations.
What does the company culture or work environment look like at CVS Health?
CVS Health emphasizes a purpose-driven environment with over 300,000 colleagues passionate about transforming health care in a connected, convenient, and compassionate way.
What makes a strong candidate for the Ld Director of Clinical Informatics Training role?
Strong candidates will have deep Epic EHR expertise, experience leading training strategies and governance across multiple business units, and the ability to collaborate with senior leaders, vendors, and cross-functional teams like Legal, Compliance, and Operations.
CVS Health
Comprehensive pharmacy and healthcare services
About CVS Health
CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.
Woonsocket, Rhode IslandHeadquarters
1963Year Founded
DEBTCompany Stage
Healthcare, Consumer GoodsIndustries
10,001+Employees