(Canada) Growth Insights Manager
PointClickCareFull Time
Junior (1 to 2 years)
The ideal candidate should possess experienced linguist with extensive translation and review experience on various content types, native language knowledge in [target language], and fluency in English. Leadership and people management skills are also required, along with the ability to coordinate a team of linguists and participate in recruitment, training, and performance management.
As the Language Lead - Kannada, the individual will supervise a list of linguists, own the quality of deliverables for their language on assigned accounts, and participate in recruitment, training, and performance management of the assigned team. Responsibilities include coordinating the team, monitoring KPIs, identifying training needs, coaching linguists, reviewing translations, providing feedback, acting as a liaison for terminology and style issues, supporting onboarding, identifying and implementing solutions for workflow issues, supporting quality management planning and execution, and ensuring language level quality oversight. The role also involves client engagement, including joining calls with client linguistic teams, documenting meetings, implementing client feedback, performing direct reviews with SMEs, and participating in the arbitration process. Furthermore, the Language Lead will perform translation and review tasks, create and maintain linguistic assets, and evaluate test translations of potential candidates.
Provides AI-driven content localization services
Welocalize assists businesses in enhancing customer engagement by providing localized content that meets the cultural and linguistic needs of different regions. Their AI-enabled Service Delivery Platform, OPAL, streamlines the translation and approval processes, allowing companies to reduce costs and improve efficiency. Unlike competitors, Welocalize leverages AI and automation to deliver services more effectively, resulting in better business outcomes for clients. The company's goal is to empower businesses to connect with international customers through advanced localization solutions.