Lab Networking Field Service Technician at Astra

Menlo Park, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

High school diploma or GED with 2–5 years of hands-on experience in networking, infrastructure, or lab support roles
Proven ability to follow documented procedures and adapt to new assignments with minimal supervision
Strong communication and customer service skills — ability to work directly with engineers and respond to urgent needs
Experience installing and cabling networking equipment (CAT5e, CAT6, fiber: SM/MM)
Knowledge of copper/fiber test equipment and cable standards
Understanding of basic networking concepts and enterprise infrastructure
Comfortable using ticketing systems and documenting work
Proficient in Microsoft Office tools and email communication
Able to physically lift 50 lbs, move between buildings, and work in standing or crouched positions as needed
Must have reliable transportation for local travel between lab sites in the Bay Area

Responsibilities

Install, move, and decommission lab networking equipment, including switches, servers, racks, cabling, and cable management infrastructure
Complete onsite surveys to identify network deployment requirements and physical constraints (e.g. rack space, power, cabling paths)
Accurately label and document lab assets including devices and cabling
Perform structured copper and fiber cabling per design specs and SOPs
Update and manage tasks using a standard ticketing system (e.g. Jira, ServiceNow), maintaining clear communication and timely updates
Act as Smart Hands support for remote teams—assisting with tasks such as device reboots, cable swaps, visual inspections, and basic diagnostics
Follow all lab access, safety, and security procedures
Support other lab infrastructure needs as required (patching, audits, inventory checks, cable cleanup, etc.)
Collaborate with engineering teams to troubleshoot connectivity or hardware-related issues in lab spaces
Support complex, evolving network environments within Engineering Lab spaces
Travel between buildings and labs across the Bay Area based on daily task requirements
Work with cross-functional engineering, operations, and remote infrastructure teams to support lab network deployments, changes, and ongoing needs
Represent the team as the on-site point of contact for lab users needing networking or infrastructure support
Prioritize customer service and flexibility in dynamic lab environments
Work with moderate supervision while following SOPs and established processes

Skills

Key technologies and capabilities for this role

NetworkingSwitchesServersRacksCablingCopper CablingFiber CablingCable ManagementJiraServiceNowTroubleshootingCustomer Service

Questions & Answers

Common questions about this position

What are the required qualifications for this Lab Networking Field Service Technician role?

Candidates need a high school diploma or GED with 2–5 years of hands-on experience in networking, infrastructure, or lab support roles, plus skills in installing and cabling networking equipment (CAT5e, CAT6, fiber: SM/MM), basic networking concepts, ticketing systems, and Microsoft Office.

Is this position remote or does it require travel?

The role requires travel between buildings and labs across the Bay Area based on daily task requirements, and candidates must have reliable transportation for local travel between lab sites.

What is the salary or compensation for this position?

This information is not specified in the job description.

What are the preferred qualifications for this role?

Preferred qualifications include FOA Infrastructure Certification, CompTIA Network+ Certification, CCNA or equivalent, certifications in network infrastructure or structured cabling, experience in lab environments, and familiarity with remote collaboration tools like Zoom and Slack.

What makes a strong candidate for this Lab Networking Field Service Technician position?

Strong candidates have proven ability to follow procedures with minimal supervision, strong communication and customer service skills for working with engineers, and physical capability to lift 50 lbs and work in various positions while traveling locally.

Astra

Provides launch services for small satellites

About Astra

Astra provides launch services specifically for small satellites, catering to commercial businesses, government agencies, and research institutions that need reliable access to space. The company operates small, agile rockets designed to transport these satellites into low Earth orbit (LEO). Astra's approach focuses on making space more accessible by reducing the costs and complexities associated with satellite launches, which allows a wider range of customers to utilize their services. Unlike many competitors, Astra emphasizes efficiency and cost-effectiveness in its operations, aiming to meet the growing demand for satellite-based services such as Earth observation and telecommunications. The company's goal is to facilitate more frequent and affordable satellite launches, thereby expanding opportunities for various applications in the space industry.

Alameda, CaliforniaHeadquarters

2016Year Founded

$291.8MTotal Funding

IPOCompany Stage

AerospaceIndustries

201-500Employees

Benefits

Competitive Medical (HMO & PPO)/Dental/Vision plans

Company paid Short Term Disability and Long Term Disability plans

401K with company match

Flexible Spending Account

Commuter benefits

Caregiving support benefits

Company perks, like PetPlan, curated gym/travel/products discounts

Free lunch

Company events

Risks

Going private may limit Astra's access to public capital markets.

Astra faces financial instability due to liquidity crunch and high cost of capital.

Intensifying competition in the small satellite launch market could impact Astra's market share.

Differentiation

Astra offers cost-effective launch services for small satellite payloads.

The company focuses on agile rockets for frequent access to space.

Astra provides online reservations for payload deliveries to various orbits.

Upsides

Growing demand for small satellite constellations aligns with Astra's business model.

U.S. government investment in space technology presents contract opportunities for Astra.

Astra's reusable rocket technology could lead to significant cost reductions.

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