Korean Customer Support Agent - Gaming

About Keywords Studios

Keywords Studios has been present on the gaming market for 25 years now and we are not stopping there! Right now, we are the leading provider of end-to-end services for the gaming and entertainment industries. We help our clients bring their stories to life by offering a wide range of solutions, from art and audio to testing, localization and finally - Player Support.

As a Keywords employee, you will have the opportunity to work on some of the most popular games in the world, standing hand by hand with players, while also developing your skills and career.

Leadership Principles

Keywords is guided by the following Leadership Principles, which define what success looks like at Keywords and how we can achieve it together:

• Power of Partnership: We work as one team with our clients and support them with passion and purpose.
• One Keywords: We use our global network and local studios to deliver efficient and high-quality services by working as one team.
• Raise the Game: We innovate and improve to help our clients and the industry succeed.
• Embrace an Open World: We value diversity and inclusivity in our global community and create world-class entertainment.
• Trust Through Transparency: We communicate and act with honesty, integrity and accountability.

If you share these values and want to join our growing network of studios, apply now and become part of the Keywords family.

Player Support Agent (Customer Support Agent) Role

Daily Tasks

• Provide top-notch assistance to our players by solving their queries about the game and providing excellent customer service.
• Use investigative skills and work with our ticketing system to help players with their game-related issues.
• Respond to inquiries through email and chat.
• Collaborate with internal teams to assist with project-related requests and provide feedback to the development team.
• Be the voice of the product and the ear on the ground.

Ideal Candidate Profile

• Excellent Korean language skills, especially in writing. You can communicate fluently and confidently in Korean at a C1-C2 level.
• Proficient in English and can use it daily to interact with your colleagues. English is the common language for collaboration at Keywords.
• Familiar with either MS Office or Google Suite apps and can use them effectively.
• Ready to work full-time, 5 days a week, which may include weekend-days (Saturday and Sunday) as well as shifts availability.

Optional Qualifications

• Previous experience in Customer Service (not required, as full training is provided).
• Passion for video games (not crucial, but can make the job more enjoyable).

Recruitment Process

• Online language assessment (Korean and English) to evaluate written skills. An invitation email will be sent.
• Interview via Google Meet with a recruiter (remote).
• For some projects, there might be a second interview with a Team Lead or an Operations Manager.

Our recruitment process is fully online and remote. If you're interested in joining our team, we highly encourage you to apply.

Job Details

• Location Type: Remote
• Employment Type: Contract