Knowledge and Communications Analyst at Visa

Atlanta, Georgia, United States

Visa Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Payments, Financial TechnologyIndustries

Requirements

  • 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
  • Preferred: 3 or more years of work experience with a Bachelor’s Degree or more than 2 years with an Advanced Degree
  • Minimum 3 years of professional experience in an editorial, content management, or communications role
  • Bachelor’s Degree in Communications, Journalism, Marketing, or related field
  • Proven ability to write and edit professional communications with precision and audience focus
  • Strong project management skills with ability to track multiple deliverables simultaneously
  • Experience working in fast-paced, deadline-driven environments
  • Proficiency with digital content platforms and tools (e.g., CMS, email marketing tools)
  • Experience in the financial services industry (preferred)
  • Experience in a global or multiregional capacity, with strong cross-cultural sensitivity (preferred)
  • Written and verbal knowledge of a secondary language (Spanish, Portuguese, French, Chinese, Japanese, or Korean) (preferred)
  • Familiarity with corporate communication standards/style guides (preferred)

Responsibilities

  • Manage the end-to-end lifecycle of multiple client communications across VBN and Visa Access, from content planning to publishing
  • Edit, proofread, and refine communications to meet editorial standards, ensuring clarity, brevity, and audience relevance
  • Maintain adherence to Visa’s style guides, branding, and regulatory requirements for all written content
  • Provide editorial guidance to stakeholders to ensure messages meet their intended purpose
  • Collaborate with internal stakeholders to develop content plans, manage editorial calendars, and schedule communications for maximum impact
  • Balance multiple concurrent projects, ensuring deadlines are met without compromising quality
  • Monitor communications performance and suggest improvements based on analytics and stakeholder feedback
  • Build and maintain strong relationships with cross-functional partners across Product, Technology, Operations, and Marketing
  • Act as a trusted advisor on best practices for client communication delivery channels, including email and online platforms such as Visa Access
  • Communicate proactively with stakeholders to align on timelines, objectives, and outcomes

Skills

Content Management
Editorial
Proofreading
Style Guides
Content Planning
Editorial Calendars
Stakeholder Management
Analytics
Email Communications
Online Platforms

Visa

Global digital payment network provider

About Visa

Visa operates a global digital payment network that facilitates electronic payments for millions of people daily. The company connects consumers, businesses, financial institutions, and governments, allowing them to make transactions using Visa cards. Each time a card is used, Visa earns money through transaction, service, and data processing fees. Unlike many competitors, Visa focuses on expanding access to financial services for underserved communities and supporting local economies. The company's goal is to promote financial inclusivity and drive sustainable commerce, ensuring that more people can participate in the global economy.

San Francisco, CaliforniaHeadquarters
1958Year Founded
$55.8MTotal Funding
ANGEL_INDIVIDUALCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees

Benefits

Health Insurance.
Life Insurance.
Dental Insurance.
Disability Insurance.
Accidental Death & Dismemberment Insurance.

Risks

CBDCs could reduce reliance on Visa's payment network.
'Buy Now, Pay Later' services may decrease traditional credit card transactions.
Fintech startups offering zero-fee transactions could pressure Visa's revenue model.

Differentiation

Visa operates a global digital payment network connecting millions daily.
The company focuses on financial inclusivity and sustainability in its operations.
Visa collaborates with central banks on Central Bank Digital Currencies (CBDCs).

Upsides

Visa's partnership with fintechs enhances cross-border payment solutions.
Adoption of blockchain technology could revolutionize digital payments.
AI-driven fraud detection systems are reducing fraudulent activities.

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