Senior Systems Analyst : Gainsight
Recorded FutureSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Analytics, Academic, Government, Healthcare, ResearchIndustries
Requirements
- Bachelor’s degree, or equivalent experience in a relevant field (e.g., technology, operations, business analysis, database administration)
- 1-3 years working experience as end-user of a CRM, customer support system, or marketing automation system
- Demonstrated rapid, self-driven, experiment-driven learning of unfamiliar systems/software
- Strong technical skillsets
- Languages: English (any other additional language is a plus)
- Nice to have: Gainsight administration experience, or Gainsight Associate Administrator (Level 1) Certification and/or CRM administration experience
- Key Competencies: Customer-first mindset, Problem solving with a systems mindset, Process Improvement
Responsibilities
- Help to configure, deploy, and administer the Gainsight platform (system configuration, reports, dashboards, end-to-end workflows, systems integrations) in close collaboration with sales process and tools manager and others
- Collaborate with cross-functional end users -and guided by the Sales Process and Tools Manager and other stakeholders- to gather business requirements that impact Gainsight and configure the system to meet those needs (partnering with other technology and other teams as needed)
- Collaborate with internal teams to identify key metrics, data sources, and the frequency and granularity of data feeds
- Manage day-to-day support of Gainsight users, including fielding questions, ad-hoc customizations, design and implementation of core functionality, workflow adjustments, and user administration, security, and permissions
- Monitor system performance, data integrity, and user activity and suggestions to make recommendations, thus establishing a process of continuous improvement of the Gainsight platform
- Maintain expertise in Gainsight and other relevant software by staying up to date on new features, trends, and related technologies
- Identify opportunities for improvement of existing tools and processes, including adopting new features in each Gainsight major release
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a remote position?
Yes, the position is homebased in Poland (preferred close to Warsaw) or Spain (preferred close to Madrid).
What languages are required for this role?
English is required, and any additional language is a plus.
What does the team structure look like?
The A&G Customer Success Team has over 100 customer success managers structured in regional teams (Americas, EMEA, APAC) with a central expert team.
What are the main responsibilities of this role?
Responsibilities include configuring and administering the Gainsight platform, managing day-to-day support for users, collaborating with cross-functional teams on requirements, and monitoring system performance.
What qualities make a strong candidate for this position?
A proactive and detail-oriented candidate with experience in Gainsight administration, configuration, and cross-functional collaboration will stand out.
Remitly
International money transfer for immigrants
About Remitly
Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.
Seattle, WashingtonHeadquarters
2011Year Founded
$423.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
1,001-5,000Employees