Junior Fraud Investigator (Evenings)

Employment Type: Full-time Location Type: Remote Salary: [Not Specified]

About Shakepay

At Shakepay, we’re on a mission to usher in the Bitcoin golden age. We’re reimagining financial services to give every Canadian their fair shake. Our culture is built around doing work that matters, winning as a team, and celebrating success. If you're the kind of person who values growth, shipping fast, and sharing your ideas openly with a group of like-minded people, come and build with us!

Since 2015, we’ve been building the Shakepay app to make buying and earning bitcoin fast, easy, and secure. In 2022, we launched the Shakepay Card, allowing shakers to earn bitcoin rewards when they shop. Today, more than one million Canadians use Shakepay to grow their bitcoin savings and take control of their financial future.

We’re regulated across all Canadian provinces and territories, and backed by renowned venture capitalists with a funding of $44M. We have a passionate, loyal, and growing community, and we’re looking for people who want to help us build something truly special.

Position Overview

Shakepay has an amazing, one-of-a-kind community of now over 1,000,000 shakers (aka “customers”) who are as passionate about our brand as they are about bitcoin. A million is a lot of people, and each of them have decided individually to trust us. We take that trust seriously with a best-in-industry fraud team that is committed to detect, prevent, and investigate any fraud, every scam, and any user who seeks to take advantage of others on our platform.

As a Junior Fraud Investigator, you support fraud investigations from both a customer-facing and operational perspective. You assist with reviewing fraud alerts, gathering evidence, and documenting case decisions while learning Shakepay’s fraud frameworks and tools. You collaborate with Customer Support and KYC teams to resolve fraud-related tickets, escalate risks, and support customers impacted by scams. You’re developing strong investigative instincts, communicate clearly, and are comfortable making timely decisions. You're eager to grow in the financial crime space and contribute to improving fraud processes at Shakepay.

Hours: 1:30-9:30 p.m. ET, Wednesday - Sundays

Responsibilities and Duties

Investigations

• Assists in the collection of evidence, documentation, and information to support fraud incidents, fraud cause submissions, documentation for law enforcement, etc.
• Learn to document and preserve case decisions and actions based on fraud risk, supported by facts and evidence.
• Investigate cases from select fraud queues such as rule blocks, internal fraud alerts, external partner alerts, fraud monitoring systems, with supervision and guidance from tenured fraud investigators.
• Comfortable with using internal systems and fraud tools to arrive at an accurate decision.
• Assist in assigned ad-hoc fraud projects, under the supervision of more senior team members.

Customer Care

• Take ownership of fraud and scam-related tickets from initial contact through to resolution, ensuring timely and empathetic responses throughout the process.
• Work to improve support processes and communications for individuals affected by scams or internal investigations, with a focus on restoring trust and clarity.
• Respond to customer-initiated requests with professionalism, urgency, and a fraud-aware lens.
• Proactively reach out to customers when needed to clarify investigations, request additional information, or provide fraud-related support and guidance.

Requirements

Must Haves:

• A basic understanding of digital currencies.
• 1+ years of experience with fraud investigation in a related field.
• Strong written and verbal communication.
• Strong grasp of fraud-related internal systems and tools and/or previous experience in financial crime investigations or similar.
• Must be comfortable to multi-task, be reliable, collaborative, and be able to make difficult decisions in a timely manner.

Nice to Have:

• Bilingual in [Not Specified]

Application Instructions

[Not Specified]