Japanese Trust and Safety Moderator

Position Overview

• Location Type: Remote
• Job Type: Contract
• Salary: Not specified
• Description: Keywords Studios is seeking a Content Moderator to join the Trust and Safety team within the Player Engagement department. This role is crucial for maintaining a healthy and positive online community by reviewing and monitoring content across various platforms (online games, social media, forums) to ensure it aligns with client policies and guidelines. The Content Moderator will protect players, the community, and the client game company from inappropriate content.

Requirements

• Essential Skills:
  • Native-level Japanese and conversational English skills (approximately TOEIC 700).
  • Basic PC skills (Microsoft Excel, Word, email correspondence).
  • Interest in games and/or social media.
• Desired Skills:
  • Experience managing or moderating online communities (e.g., monitoring posts).
• Personal Attributes:
  • Stable emotional state, self-awareness, and analytical skills.
  • Ability to multitask and adapt to changing situations.
  • Attention to detail and accuracy.

Responsibilities

• Review all community posts (text, video, images, audio) across online games, social media platforms, and forums.
• Verify that content adheres to client policies and guidelines.
• Engage in direct communication with players.
• Collaborate with domestic and international team members.
• Support the maintenance of a safe and comfortable community.
• Prepare reports and documentation as needed. (Note: Responsibilities may vary slightly depending on the specific team and business environment.)
• Handle a small percentage (2-6%) of inappropriate content, though exposure to such content may occur.

Application Instructions

• Selection Process: Documents selection -> Online Interview -> Language Test -> Online Interview -> Offer (The process may be subject to change).
• Selection Method: All selections are currently conducted online.
• Technical Requirements: PC, internet connection, and a Gmail address are required for test taking.
• Name Input: Please enter your name in English (alphabetical) when filling out the application form.
• Privacy Agreement: By providing your information, you agree to the collection and processing of your information in accordance with the Applicant Privacy Notice: https://www.keywordsstudios.com/en/applicant-privacy-notice

Company Information

• Company: Keywords Studios (Ireland-based)
• Industry: Game Development & Services
• Global Presence: 70+ locations worldwide, 12,000+ professionals.
• Services: Game development, art asset creation, audio production, QA testing (debugging), translation, marketing, player engagement.
• Department: Player Support
• Published: 2025-04-07

Benefits & Work Environment

• Language: Japanese/English
• Culture: Casual, diverse, and flat organizational structure with a focus on work-life balance.
• Benefits:
  • Employment Type: Contract
  • Social Security Coverage
  • Overtime Pay
  • Transportation Allowance (up to €3,000 per month, depending on commute)
  • Health Check-up (annual)
  • Influenza Vaccination Subsidy
  • Employee Assistance Program
  • Referral Program
  • Language Programs (Japanese/English lessons, qualification support)
  • Company Events (off-site events such as picnics, barbecues, and year-end parties 🎉)
• Working Hours: Shift-based, 5 days a week (8 hours per day), including weekends and holidays.
• Remote: Yes