IVR Cyara Automation (Amazon Connect)- R01558240 at Brillio

Dallas, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Contact CenterIndustries

Requirements

5+ years of experience in software testing with a focus on automation
Hands-on experience with Amazon Connect and IVR testing
Proven expertise in Cyara for automated contact center testing
Experience with QTest for test case and defect management
Proficiency in scripting languages like Python, Java, or JavaScript
Familiarity with API testing and CI/CD integration

Responsibilities

Design and maintain automated test scripts for Amazon Connect call flows
Use Cyara to simulate real-world voice interactions and stress-test IVR components
Validate performance and functionality of contact center solutions
Integrate API-based tests (e.g., using Postman or custom scripts) for inbound/outbound call simulations
Develop and manage test cases, plans, and suites using QTest
Track defects, analyze test results, and report quality metrics
Collaborate with QA and development teams to resolve issues and improve testing processes
Work with cross-functional teams (developers, product managers, operations) to integrate testing into the CI/CD pipeline
Participate in agile ceremonies and contribute to refining testing strategies
Stay updated on testing trends and best practices
Ensure all test documentation is complete and adheres to industry standards
Contribute to technical documentation and internal training materials

Skills

Key technologies and capabilities for this role

Amazon ConnectIVRCyaraAWS Elastic BeanstalkAWS LambdaAmazon CloudFrontAmazon API GatewayAWS Step FunctionsTest Automation

Questions & Answers

Common questions about this position

What are the primary skills required for this Automation Test Engineer role?

The primary skills include AWS Elastic Beanstalk, AWS Lambda, Amazon CloudFront, Amazon API Gateway, AWS Step Function, with specialization in Amazon Connect, IVR, and Cyara.

What expertise is needed for Amazon Connect, IVR, and Cyara in this position?

Deep expertise in Amazon Connect, IVR systems, and Cyara is required, including designing and maintaining automated test scripts for Amazon Connect call flows and using Cyara to simulate voice interactions.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the employment type for this role?

The employment type is Contingent Worker.

What tools will I use for test management and reporting?

You will develop and manage test cases using QTest, track defects, analyze results, and report quality metrics.

Brillio

Technology consulting for digital transformation

About Brillio

Brillio helps businesses with their digital transformation by providing technology consulting services. The company focuses on creating customized digital solutions that utilize artificial intelligence and cloud technologies to meet the specific needs of each client. This includes improving operational efficiency and enhancing user experiences through real-time responses and better workflows. Brillio serves a variety of clients, including large Fortune 500 companies, with a strong emphasis on the healthcare sector. Unlike many competitors, Brillio's approach is centered on developing bespoke solutions that give clients a competitive advantage, aiming to help them evolve into 'generative enterprises.' The company's goal is to drive significant improvements in business operations and outcomes through its consulting services and technology implementations.

Edison, New JerseyHeadquarters

2014Year Founded

LATE_VCCompany Stage

Consulting, AI & Machine Learning, HealthcareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Risks

High competition in tech may impact Brillio's talent acquisition and service scaling.

Over-reliance on healthcare exposes Brillio to sector-specific regulatory and funding risks.

Expansion into new markets may stretch resources, leading to potential operational inefficiencies.

Differentiation

Brillio specializes in bespoke digital solutions for diverse industries, focusing on AI and cloud.

The company is recognized as an Enterprise Innovator in healthcare payer services.

Brillio's Cloud and AI Studio aims to modernize enterprise IT systems and optimize workflows.

Upsides

Increased demand for AI-driven healthcare solutions boosts Brillio's market potential.

Expansion in India enhances service delivery and innovation through a growing tech talent pool.

Recognition in Open Banking IT Services highlights Brillio's role in financial digital transformation.

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