ITSM Change Manager at Planet

Porto, Porto, Portugal

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, Retail, HospitalityIndustries

Requirements

Bachelor’s degree in Information Technology, Computer Science, or relevant industry experience
8+ years of experience in IT Change Management or related ITSM disciplines within enterprise IT
Strong understanding of ITIL v3/v4 framework; ITIL Foundation certification required, Intermediate or Managing Professional preferred
Experience managing change processes in a financial services or regulated enterprise environment
Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management
Demonstrated ability to evaluate technical risk, engage with senior stakeholders, and drive structured decision-making
Preferred: Experience supporting DevOps and CI/CD change pipelines, including automation controls and approvals
Preferred: Knowledge of operational resilience framework

Responsibilities

Manage the end-to-end Change Management process in line with ITIL v4 principles and internal governance standards
Ensure all Requests for Change (RFCs) are properly documented, risk-assessed, tested, scheduled, and reviewed
Facilitate and chair Change Advisory Board (CAB) and Emergency CAB (ECAB) meetings, engaging stakeholders across IT and business functions
Ensure changes to production environments—especially those supporting trading platforms, payment systems, and financial reporting—are conducted with the lowest possible risk and maximum transparency
Track and report on change KPIs (e.g., success/failure rates, emergency changes, scheduling conflicts, and risk trends)
Monitor for change collisions, blackouts, and resource availability to prevent service conflicts or capacity issues
Ensure the change process complies with internal controls and regulatory requirements, including PCI DSS, DORA, ACPR and GDPR
Act as a liaison between IT and risk, audit, and compliance functions, supporting evidence requests and control attestations
Maintain documentation, policies, and procedures related to change control, and contribute to audit readiness and operational resilience frameworks
Identify and implement process improvements to streamline change handling, reduce lead times, and improve success rates
Promote the use of automation and DevOps-aligned practices (e.g., change pipelines, CI/CD controls) without compromising governance
Provide regular training and awareness to technical teams on change processes and risk controls

Skills

Key technologies and capabilities for this role

ITSMITIL v4Change ManagementRisk AssessmentCABECABDevOpsITIL

Questions & Answers

Common questions about this position

What is the employment type for this ITSM Change Manager role?

The position is full-time.

Is this ITSM Change Manager role remote or office-based?

This information is not specified in the job description.

What key skills are required for the ITSM Change Manager position?

The role requires expertise in ITIL v4 principles, change management processes, risk assessment, and collaboration with cross-functional teams including DevOps, infrastructure, and compliance.

What is the company culture like at Planet?

Planet emphasizes customer experience first, stability, audit readiness, regulatory alignment, and continuous improvement in a collaborative environment with cross-functional teams.

What makes a strong candidate for the ITSM Change Manager role?

A strong candidate is methodical, risk-aware, experienced in ITIL-aligned change management, skilled in governance, compliance (e.g., PCI DSS, GDPR), and process improvement with DevOps practices.

Planet

High-resolution satellite imagery subscription service

About Planet

Planet captures high-resolution satellite images of the Earth using a fleet of small satellites called Doves. These satellites provide near-daily, detailed imagery across eight different bands, allowing clients to monitor environmental changes, manage resources, plan urban developments, and respond to disasters. The company operates on a subscription-based model, giving clients access to a vast library of images and data analytics tools. This approach ensures consistent revenue as clients require ongoing updates. Planet differentiates itself by offering customized solutions and educational resources through Planet School, helping users effectively utilize their platform. The goal of Planet is to be a leader in the geospatial intelligence market, providing valuable insights through frequent and detailed Earth observation.

San Francisco, CaliforniaHeadquarters

2010Year Founded

$617.1MTotal Funding

IPOCompany Stage

Data & Analytics, AerospaceIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Sabbatical Leave

Remote Work Options

Wellness Program

Mental Health Support

Home Office Stipend

Phone/Internet Stipend

Tuition Reimbursement

Equity

Commuter Benefits

Volunteering Paid Time Off

Parental Leave

Risks

Increased competition from companies like Antaris threatens market share.

Recent layoffs may impact operational efficiency and innovation.

Expansion of partnerships may stretch resources, reducing service quality.

Differentiation

Planet operates the largest fleet of Earth-imaging satellites globally.

Their subscription model ensures continuous revenue from diverse sectors.

Planet's AI-driven analytics enhance satellite imagery insights significantly.

Upsides

AI-driven analytics can expand into agriculture and urban planning sectors.

Partnerships with platforms like UP42 enhance data offerings and capabilities.

Smart city management using satellite data offers new revenue streams.

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