IT Manager Service Desk, Customer Support
Business WireSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Demonstrated experience in leading a team of IT Service Desk and/or IT Operational department within a complex multi-location business
- At least 2 years’ experience in a service desk environment or call centre
- Excellent technical and troubleshooting skills
- Sound knowledge of supporting Microsoft technologies, including MS Office suite, Exchange, Active Directory, Office 365, Windows 10
- Ability to support networking issues including Cabling, Wireless, Remote access connectivity (VPN), IP telephony, Mobile devices
Responsibilities
- Co-ordinate and resolve day-to-day service issues to provide service continuity
- Improve service delivery through identification and resolution of service deficiencies
- Ensure that there are adequate Service Desk Analysts available to answer team member queries
- Point of escalation for the Service Desk Analysts
- Ensure knowledge articles are kept up to date and training opportunities are identified and performed
Skills
Active Directory
Office 365
Microsoft Exchange
Windows 10
MS Office
VPN
Wireless
Cabling
IP Telephony
Mobile Devices
Troubleshooting
Connectly
AI-powered marketing automation for e-commerce
About Connectly
Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.
San Francisco, CaliforniaHeadquarters
2020Year Founded
$33.7MTotal Funding
SERIES_BCompany Stage
Consumer Software, AI & Machine Learning, Consumer GoodsIndustries
51-200Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
Flexible Work Hours
Remote Work Options
Company Equity
Risks
Increased competition from Alibaba's AI initiatives could overshadow Connectly's offerings.
Reliance on Shopify and Vtex poses risks if they develop their own AI solutions.
Rapid AI advancements require Connectly to continuously innovate to stay competitive.
Differentiation
Connectly.ai automates sales and marketing for e-commerce with AI-powered Sofia AI platform.
The platform integrates seamlessly with Shopify and Vtex, enhancing user experience and sales.
Connectly.ai supports over 20 languages, including local slang, for personalized customer interactions.
Upsides
Connectly.ai raised $20 million in Series B funding led by Alibaba in 2023.
The platform's AI-driven personalization boosts conversion rates and customer satisfaction.
Connectly.ai's multilingual support enhances global customer engagement and market reach.
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