IT Team Lead (AU Retail, Office-based) at Connectly

Benefits include medical, dental coverage and life insurance from day 1, paid vacation and sick leave with quarterly sick leave conversion, competitive salary package and annual appraisal, financial assistance program, mandatory government benefits and 13th month pay, complimentary sleeping quarters and coffee, office fitness and wellness facilities, regular company events, and career growth opportunities.

This is an on-site, office-based position located at the Mega Tower, EDSA in Metro Manila.

Required experience includes leading IT Service Desk or Operational teams in a multi-location business, at least 2 years in a service desk or call centre, excellent technical troubleshooting skills, knowledge of Microsoft technologies like MS Office, Exchange, Active Directory, Office 365, and Windows 10, plus ability to support networking issues including cabling, wireless, VPN, IP telephony, and mobile devices.

ConnectOS promotes work-life balance, regular company events, career growth opportunities, and is certified as a Great Place to Work. They emphasize equal employment without discrimination based on age, race, gender, disability, or other factors, and provide complimentary wellness facilities and perks.

A strong candidate has demonstrated experience leading IT Service Desk teams in complex multi-location businesses, at least 2 years in service desk or call centre environments, and strong technical skills in Microsoft technologies and networking support.