IT Support Lead at True Anomaly

Denver, Colorado, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Aerospace, Space Technology, DefenseIndustries

Requirements

Bachelor’s Degree or combination of experience and industry leading certifications (Network+, Security+, CCNA, Microsoft Certifications)
Minimum 5+ years of experience in IT support or end-user desktop support
Minimum 3+ years of experience in a management position
Great customer service skills
Strong knowledge of computer systems, networks, and hardware
Excellent troubleshooting and problem-solving skills
Proficient in Powershell/Bash scripting
Demonstrated proficiency with Windows and Mac OS
Demonstrated proficiency with MDM tools (Such as: Intune, JAMF, BigFix)
Experience with remote support tools and technologies
Experience with cloud-based technologies and services (e.g., Azure, O365 GCC-High)
Ability to develop recommendations for procedures to prevent problems

Responsibilities

Manage the IT support team, ensuring all day-to-day activities are dealt with in a timely manner, working to ITIL standards
Be responsible for the support desk ticket queue and delegation of tasks; create reports showing support desk load and hitting SLAs
Serve as the first point of contact for all IT issues, managing requests via phone, email, remote tooling (Teams/BigFix), and in-person interactions
Troubleshoot and resolve technical issues related to computer systems, networks, and hardware; handle onboarding and offboarding
Ensure ongoing usability of client computers, peripheral equipment, audio/visual systems, and software within established Information Systems standards and guidelines (i.e., desktops, laptops, Macs, printers, copiers, etc.)
Install, configure, and maintain computer systems, networks, and hardware
Maintain accurate documentation of technical support requests and resolutions in Jira and Confluence; monitor and maintain system performance and security
Assist with the deployment and maintenance of new hardware and software including Mac OSX and Windows products, True Anomaly engineering software, and O365 tooling
Collaborate with other IT team members to ensure timely resolution of technical issues
Participate and coordinate demanding on-call rotations to provide IT/Technical support 24/7; respond to critical tickets/incidents outside of regular working hours

Skills

ITIL

IT Support

Troubleshooting

Networks

Hardware

BigFix

Ticketing Systems

Team Management

SLA Management

Remote Tooling

True Anomaly

Integrates AI and software into spacecraft

About True Anomaly

True Anomaly specializes in advanced technology that integrates spacecraft, software, and AI to enhance space capabilities for the U.S., its allies, and commercial partners, with a focus on global security and sustainable space access.

Denver, ColoradoHeadquarters

2022Year Founded

$137.8MTotal Funding

SERIES_BCompany Stage

Aerospace, DefenseIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Holidays

Parental Leave

Hybrid Work Options

Risks

Competition from established aerospace companies threatens True Anomaly's market share.

Rapid technological advancements require costly R&D investments to stay competitive.

Recent layoffs may affect employee morale and hinder future growth and innovation.

Differentiation

True Anomaly focuses on space security at the intersection of spacecraft, software, and autonomy.

The Jackal AOV and Mosaic platform showcase advanced autonomous space vehicle capabilities.

True Anomaly's high delta-V propulsion system enhances multi-orbit operational readiness.

Upsides

Increased demand for autonomous space vehicles aligns with True Anomaly's Mosaic platform.

U.S. Space Force's focus on tactically responsive missions benefits True Anomaly's Jackal vehicle.

Public-private partnerships in space defense offer more contract opportunities for True Anomaly.

Land your dream remote job 3x faster with AI

Try Jobo Free