IT Support Lead at True Anomaly

Denver, Colorado, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Aerospace, Space Technology, DefenseIndustries

Requirements

Bachelor’s Degree or combination of experience and industry leading certifications (Network+, Security+, CCNA, Microsoft Certifications)
Minimum 5+ years of experience in IT support or end-user desktop support
Minimum 3+ years of experience in a management position
Great customer service skills
Strong knowledge of computer systems, networks, and hardware
Excellent troubleshooting and problem-solving skills
Proficient in Powershell/Bash scripting
Demonstrated proficiency with Windows and Mac OS
Demonstrated proficiency with MDM tools (Such as: Intune, JAMF, BigFix)
Experience with remote support tools and technologies
Experience with cloud-based technologies and services (e.g., Azure, O365 GCC-High)
Ability to develop recommendations for procedures to prevent problems

Responsibilities

Manage the IT support team, ensuring all day-to-day activities are dealt with in a timely manner, working to ITIL standards
Be responsible for the support desk ticket queue and delegation of tasks; create reports showing support desk load and hitting SLAs
Serve as the first point of contact for all IT issues, managing requests via phone, email, remote tooling (Teams/BigFix), and in-person interactions
Troubleshoot and resolve technical issues related to computer systems, networks, and hardware; handle onboarding and offboarding
Ensure ongoing usability of client computers, peripheral equipment, audio/visual systems, and software within established Information Systems standards and guidelines (i.e., desktops, laptops, Macs, printers, copiers, etc.)
Install, configure, and maintain computer systems, networks, and hardware
Maintain accurate documentation of technical support requests and resolutions in Jira and Confluence; monitor and maintain system performance and security
Assist with the deployment and maintenance of new hardware and software including Mac OSX and Windows products, True Anomaly engineering software, and O365 tooling
Collaborate with other IT team members to ensure timely resolution of technical issues
Participate and coordinate demanding on-call rotations to provide IT/Technical support 24/7; respond to critical tickets/incidents outside of regular working hours

Skills

Key technologies and capabilities for this role

ITILIT SupportTroubleshootingNetworksHardwareBigFixTicketing SystemsTeam ManagementSLA ManagementRemote Tooling

Questions & Answers

Common questions about this position

What are the main responsibilities of the IT Support Lead?

The role involves managing the IT support team, handling the support desk ticket queue, troubleshooting computer systems, networks, and hardware, onboarding/offboarding, and participating in 24/7 on-call rotations.

What skills are required for this IT Support Lead position?

The role requires excellent problem-solving skills, attention to detail, ability to work well under pressure, and experience with ITIL standards, Jira, Confluence, remote tooling like Teams/BigFix, and systems including Mac OSX, Windows, and O365.

Is there an on-call requirement for this role?

Yes, the position requires participating and coordinating demanding on-call rotations for 24/7 IT/technical support and responding to critical tickets outside regular working hours.

What is the company culture like at True Anomaly?

True Anomaly values creating asymmetric advantages with creativity and ingenuity, challenging assumptions for ambitious results, and recognizes that the team is the competitive advantage, emphasizing collaboration.

What makes a strong candidate for the IT Support Lead role?

A strong candidate has experience managing IT support teams, expertise in troubleshooting systems and networks, proficiency with tools like Jira, Confluence, and ITIL standards, and the ability to handle high-pressure situations and on-call duties.

True Anomaly

Integrates AI and software into spacecraft

About True Anomaly

True Anomaly specializes in advanced technology that integrates spacecraft, software, and AI to enhance space capabilities for the U.S., its allies, and commercial partners, with a focus on global security and sustainable space access.

Denver, ColoradoHeadquarters

2022Year Founded

$137.8MTotal Funding

SERIES_BCompany Stage

Aerospace, DefenseIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Holidays

Parental Leave

Hybrid Work Options

Risks

Competition from established aerospace companies threatens True Anomaly's market share.

Rapid technological advancements require costly R&D investments to stay competitive.

Recent layoffs may affect employee morale and hinder future growth and innovation.

Differentiation

True Anomaly focuses on space security at the intersection of spacecraft, software, and autonomy.

The Jackal AOV and Mosaic platform showcase advanced autonomous space vehicle capabilities.

True Anomaly's high delta-V propulsion system enhances multi-orbit operational readiness.

Upsides

Increased demand for autonomous space vehicles aligns with True Anomaly's Mosaic platform.

U.S. Space Force's focus on tactically responsive missions benefits True Anomaly's Jackal vehicle.

Public-private partnerships in space defense offer more contract opportunities for True Anomaly.

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