IT Support Analyst at FGS Global

Washington, District of Columbia, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Strategic Communications, ConsultingIndustries

Requirements

Minimum of 5 years of relevant experience
Knowledge of workstation hardware (Windows 11, Apple MacBooks) and mobile devices (iOS, Android, BYOD)
Proficiency in SaaS software (Microsoft 365, Okta, AzureAD, SharePoint, Box, Teams, Slack, etc.) and other software (Windows 10/11, MacOS, Windows Server, Active Directory, Adobe Creative Cloud, etc.)
Experience with IT Service Management platforms (BMC Helix, ServiceNow, FreshService, etc.)
Strong understanding of networking concepts and technologies
Excellent documentation and process skills, and discretion in handling confidential information
Relevant technology certifications desirable
Exceptional communication and interpersonal skills, with the ability to work independently and as part of a team
Experience with Jamf or Intune is a plus
BA/BS degree in Information Technology, Computer Science, or related field is a plus
Must be able to work at least 3 days per week in the local FGS office
Minor travel occasionally required (less than 10%)
Candidates must be authorized to work in the US

Responsibilities

Respond to and resolve all IT support calls/emails for all locations
Provide IT Support for all employees, in offices and working virtually
Serve as the first point of contact for technical support in the local office (office-based and remote) and global offices
Maintain, configure, deploy, and repair computer and printer hardware, including supported smart devices
Support meeting room and video conference facilities, including systems like Teams and Zoom
Track, maintain, and document all support calls, ensuring quick resolution and closure of open tickets
Manage hardware asset inventory and equipment lifecycle
Enforce IT policies and guidelines, monitor enterprise management platforms/alerts, and report security risks
Work closely with other IT professionals and departments to understand and address their IT needs

Skills

Key technologies and capabilities for this role

IT SupportTechnical SupportCustomer ServiceHardware MaintenancePrinter SupportVideo ConferencingMicrosoft TeamsZoomTroubleshooting

Questions & Answers

Common questions about this position

What is the work arrangement for this IT Support Analyst role?

The role is primarily office-based, requiring at least 3 days per week in the local FGS office, with support provided for both office and virtual workers. Minor travel is occasionally required (less than 10%).

What technical skills and experience are required for this position?

Candidates need a minimum of 5 years of relevant experience, knowledge of workstation hardware (Windows 11, Apple MacBooks) and mobile devices (iOS, Android, BYOD), proficiency in SaaS software like Microsoft 365, Okta, AzureAD, Teams, Slack, and experience with IT Service Management platforms such as BMC Helix or ServiceNow.

What salary or compensation is offered for this role?

This information is not specified in the job description.

What does the IT team structure look like at FGS Global?

The IT Support Analyst will support ~1300 staff across ~28 global offices and work closely with other IT professionals and departments.

What makes a strong candidate for this IT Support Analyst position?

A strong candidate will have excellent customer service skills, 5+ years of relevant IT support experience, technical proficiency in hardware, SaaS tools, and service management platforms, plus the ability to work 3 days per week in the office.

FGS Global

Strategic advisory for stakeholder economy

About FGS Global

FGS Global provides strategic advisory services focused on the stakeholder economy. This means they help organizations understand and engage with all parties that have an interest in their operations, including customers, employees, investors, and the community. Their approach combines extensive knowledge in various industries with a worldwide presence, allowing them to offer tailored advice that considers both local and global perspectives. Unlike many competitors, FGS Global emphasizes the importance of stakeholder relationships in driving sustainable business success. Their goal is to empower organizations to navigate complex challenges and create value for all stakeholders involved.

New York City, New YorkHeadquarters

1994Year Founded

$74.3MTotal Funding

BUYOUTCompany Stage

Consulting, Social ImpactIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Paid Time Off

Risks

KKR's acquisition could lead to increased competition and strategic conflicts.

Integrating new leadership may pose challenges in aligning strategic goals.

Economic conditions and regulatory requirements could impact FGS Global's operations.

Differentiation

FGS Global offers comprehensive PR services including crisis management and digital strategizing.

The firm assists senior leaders in navigating business and reputational challenges effectively.

FGS Global combines deep expertise with global reach for strategic advisory services.

Upsides

Increased demand for digital communication strategies boosts FGS Global's service offerings.

Growing importance of ESG communication presents expansion opportunities for FGS Global.

KKR's acquisition may lead to strategic partnerships and industry consolidation benefits.

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