IT Service Desk Analyst at Archer

San Jose, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

AerospaceIndustries

Requirements

1+ years of related IT work experience
5 days onsite is required
Computer support related certifications or technical degree
Experience with support, set-up, and administration of typical end-user hardware, software, and services
Experience with desktop imaging or device management solutions
Strong interpersonal skills and ability to work in a fast-paced, agile environment
Strong attention to detail
Ability to move and lift IT equipment as necessary, including PCs, servers, and rack equipment

Responsibilities

Provide day to day technical support to employees for computer, printer, basic network, and internal systems software & hardware
Installs, configures, and troubleshoots desktop systems, corporate mobile devices, workstations, servers, and printers
Provide A/V support
Maintains file and other data integrity for traditional and cloud-based systems
Play critical role in On-boarding/Changes/Off-boarding such as systems and account preparation, computer and other data recovery, and data archiving and reissuing hardware to the field
Play critical role in executing core procedures to support on-boarding/off-boarding & provisioning of services from computer set-up to Identity Management set-up & administration
Participate in deploying and maintaining computer & device management/software push solutions
Provide occasional organized training or ramp-up such as project-based training, recurring training, or new hire orientation
Make recommendations for hardware and software solutions, adapt existing systems to new hardware revisions, & maintain hardware standards definition
Perform procedures to support Compliance requirements (SOX, ISO, and other)
Create documentation of internal procedures and Client-facing Help Guides and provide mentoring to junior team members
Participate in process definition to support changes in maturity as Archer grows
Provide support for office-based and remote personnel and participate in on-call as needed

Skills

Desktop Support

Hardware Installation

Software Configuration

Printer Troubleshooting

Basic Networking

Mobile Devices

Workstations

Servers

AV Support

Cloud Systems

Identity Management

Device Management

Onboarding

Offboarding

SOX Compliance

ISO Compliance

Archer

Designs and develops electric vertical takeoff aircraft

About Archer

Archer designs and develops electric vertical takeoff and landing (eVTOL) aircraft aimed at transforming urban transportation. Their aircraft operate by taking off and landing vertically, which allows them to navigate congested city environments efficiently. Archer targets urban commuters, city planners, and transportation networks, offering eco-friendly solutions to improve urban mobility. Unlike traditional transportation methods, Archer's eVTOLs provide a sustainable alternative that reduces environmental impact. The company generates revenue through the sale of its aircraft and may also offer air taxi services in the future. Archer's goal is to lead the shift towards sustainable air mobility, making urban commuting more efficient and environmentally friendly.

Palo Alto, CaliforniaHeadquarters

2020Year Founded

$637.8MTotal Funding

IPOCompany Stage

Automotive & TransportationIndustries

1,001-5,000Employees

Benefits

Performance Bonus

Risks

Regulatory challenges from FAA and DOT may delay operational plans.

Increased competition from companies like Joby Aviation could impact market share.

Reliance on strategic partnerships poses risks if expectations are not met.

Differentiation

Archer focuses on sustainable urban air mobility with all-electric eVTOL aircraft.

The company targets urban commuters with eco-friendly, time-saving air taxi services.

Archer's strategic partnerships enhance its market reach and operational capabilities.

Upsides

Archer secured $430M funding, strengthening its financial position for growth.

FAA approval for LA air taxi services positions Archer for urban mobility leadership.

Planned LA air mobility network could significantly reduce commuter travel times.

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