IT Service Desk Analyst at Archer

San Jose, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

AerospaceIndustries

Requirements

1+ years of related IT work experience
5 days onsite is required
Computer support related certifications or technical degree
Experience with support, set-up, and administration of typical end-user hardware, software, and services
Experience with desktop imaging or device management solutions
Strong interpersonal skills and ability to work in a fast-paced, agile environment
Strong attention to detail
Ability to move and lift IT equipment as necessary, including PCs, servers, and rack equipment

Responsibilities

Provide day to day technical support to employees for computer, printer, basic network, and internal systems software & hardware
Installs, configures, and troubleshoots desktop systems, corporate mobile devices, workstations, servers, and printers
Provide A/V support
Maintains file and other data integrity for traditional and cloud-based systems
Play critical role in On-boarding/Changes/Off-boarding such as systems and account preparation, computer and other data recovery, and data archiving and reissuing hardware to the field
Play critical role in executing core procedures to support on-boarding/off-boarding & provisioning of services from computer set-up to Identity Management set-up & administration
Participate in deploying and maintaining computer & device management/software push solutions
Provide occasional organized training or ramp-up such as project-based training, recurring training, or new hire orientation
Make recommendations for hardware and software solutions, adapt existing systems to new hardware revisions, & maintain hardware standards definition
Perform procedures to support Compliance requirements (SOX, ISO, and other)
Create documentation of internal procedures and Client-facing Help Guides and provide mentoring to junior team members
Participate in process definition to support changes in maturity as Archer grows
Provide support for office-based and remote personnel and participate in on-call as needed

Skills

Key technologies and capabilities for this role

Desktop SupportHardware InstallationSoftware ConfigurationPrinter TroubleshootingBasic NetworkingMobile DevicesWorkstationsServersAV SupportCloud SystemsIdentity ManagementDevice ManagementOnboardingOffboardingSOX ComplianceISO Compliance

Questions & Answers

Common questions about this position

Is this position remote or onsite?

The position requires 5 days onsite.

What experience is required for this role?

Candidates need 1+ years of related IT work experience, computer support related certifications or technical degree, experience with end-user hardware/software/services, and desktop imaging or device management solutions.

What soft skills are important for this position?

Strong interpersonal skills, ability to work in a fast-paced agile environment, and strong attention to detail are required.

What is the company culture like at Archer?

Archer values diversity in the workplace, believing it makes them smarter and drives better insights, and is dedicated to cultivating an equitable and inclusive environment that embraces differences and supports all team members.

What makes a strong candidate for this IT Service Desk Analyst role?

A strong candidate will have the required experience and certifications, plus strong interpersonal skills, attention to detail, and the physical ability to lift IT equipment, along with the ability to thrive in a fast-paced environment.

Archer

Designs and develops electric vertical takeoff aircraft

About Archer

Archer designs and develops electric vertical takeoff and landing (eVTOL) aircraft aimed at transforming urban transportation. Their aircraft operate by taking off and landing vertically, which allows them to navigate congested city environments efficiently. Archer targets urban commuters, city planners, and transportation networks, offering eco-friendly solutions to improve urban mobility. Unlike traditional transportation methods, Archer's eVTOLs provide a sustainable alternative that reduces environmental impact. The company generates revenue through the sale of its aircraft and may also offer air taxi services in the future. Archer's goal is to lead the shift towards sustainable air mobility, making urban commuting more efficient and environmentally friendly.

Palo Alto, CaliforniaHeadquarters

2020Year Founded

$637.8MTotal Funding

IPOCompany Stage

Automotive & TransportationIndustries

1,001-5,000Employees

Benefits

Performance Bonus

Risks

Regulatory challenges from FAA and DOT may delay operational plans.

Increased competition from companies like Joby Aviation could impact market share.

Reliance on strategic partnerships poses risks if expectations are not met.

Differentiation

Archer focuses on sustainable urban air mobility with all-electric eVTOL aircraft.

The company targets urban commuters with eco-friendly, time-saving air taxi services.

Archer's strategic partnerships enhance its market reach and operational capabilities.

Upsides

Archer secured $430M funding, strengthening its financial position for growth.

FAA approval for LA air taxi services positions Archer for urban mobility leadership.

Planned LA air mobility network could significantly reduce commuter travel times.

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