IT Network Engineer II at SimpliSafe

Richmond, Virginia, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

BiotechnologyIndustries

Requirements

Up to 4 years of hands-on experience in enterprise network engineering roles
Demonstrated experience with Palo Alto firewalls, Cisco switches, Meraki wireless, Palo Alto Panorama SD-WAN, GlobalProtect VPN, and ZScaler
Strong understanding of TCP/IP, routing, switching, wireless, and VPN technologies
Familiarity with network monitoring and management tools (e.g., SolarWinds, Panorama, or equivalent)
Strong troubleshooting and analytical skills

Responsibilities

Support and maintain SimpliSafe’s enterprise network infrastructure, ensuring secure, reliable connectivity across offices and remote users
Troubleshoot and resolve complex network issues while partnering with IT, InfoSec, and business teams
Enhance and safeguard network performance by monitoring availability, documenting configurations, and applying best practices
Deploying, configuring, and supporting enterprise network technologies: Palo Alto firewalls, Cisco switches, Meraki wireless access points, Palo Alto Panorama SD-WAN, GlobalProtect VPN, and ZScaler
Collaborating with Information Security and Infrastructure teams to implement firewall rules, segmentation, and secure networking policies
Troubleshooting connectivity issues across LAN, WLAN, WAN, VPN, and cloud-connected environments
Performing routine upgrades, patching, and lifecycle management of network hardware and software
Supporting business continuity and disaster recovery testing through redundant network design and uptime planning
Monitoring network performance, availability, and capacity, and addressing issues proactively
Maintaining accurate technical documentation, topology diagrams, and runbooks
Partnering cross-functionally to deliver new network solutions that enable scalability, security, and performance

Skills

Key technologies and capabilities for this role

Network InfrastructureNetwork TroubleshootingNetwork SecurityScalable SolutionsResilient SolutionsConfiguration ManagementMonitoringDocumentation

Questions & Answers

Common questions about this position

What is the work location and remote policy for this role?

The role is based in Richmond, Virginia, where you'll spend most of your time on-site at our two Richmond locations. Remote work flexibility is offered occasionally when business demands allow, but in-person presence is key for support.

What are the required technical skills for this position?

Key skills include deploying, configuring, and supporting Palo Alto firewalls, Cisco switches, Meraki wireless access points, Palo Alto Panorama SD-WAN, GlobalProtect VPN, and ZScaler. Experience troubleshooting LAN, WLAN, WAN, VPN, and cloud-connected environments is essential.

What is the typical schedule for this role?

The standard schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m., with alternative options available including Sunday–Thursday, Sunday–Wednesday (longer days), Monday–Saturday, or Monday–Friday second shift (~12:00 p.m.–9:00 p.m.).

What is the company culture like at SimpliSafe?

SimpliSafe has a no-ego culture of collaboration and innovation, where employees can grow, thrive, and make a profound impact. They seek smart, talented, and humble individuals who share their values.

What salary or compensation is offered for this position?

This information is not specified in the job description.

SimpliSafe

Customizable home security systems and monitoring

About SimpliSafe

SimpliSafe offers home security systems that protect homes and businesses from intrusions, fires, and emergencies. Their products include security cameras, video doorbells, smart locks, and various sensors, all of which can be customized to meet individual needs. The company stands out with features like wireless installation and visual alarm verification, which can lead to faster police response times. SimpliSafe's goal is to provide easy-to-install security solutions with professional monitoring for residential and small business clients.

Boston, MassachusettsHeadquarters

2006Year Founded

$182.6MTotal Funding

DEBTCompany Stage

Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Health Insurance - A comprehensive plan provides peace of mind for you and your family.

Employee assistance program - Help through the difficult situations that come up at work and at home.

Tuition reimbursement - We want you to keep learning, so we’ll cover part of your tuition.

401(k) - Saving for your future in the present.

Unlimited vacation - Exempt employees take the time when you need it or want it. We mean it.

Life and disability insurance - Coverage for when you need it most.

Risks

Increased competition from DIY systems like Ring and Nest threatens market share.

Rapid AI advancements could outpace SimpliSafe's current technology offerings.

Privacy concerns over AI and live monitoring may deter potential customers.

Differentiation

SimpliSafe offers customizable security systems tailored to individual customer needs.

Their wireless installation and long battery life set them apart from competitors.

Visual alarm verification leads to faster police response times, enhancing security effectiveness.

Upsides

AI integration enhances proactive threat detection and response in SimpliSafe's systems.

Growing demand for outdoor security solutions aligns with SimpliSafe's new product offerings.

DIY security system trend supports SimpliSafe's easy-to-install product design.

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