IT Lead - End User Services (Foundations) at Vontive

Guadalajara, Jalisco, Mexico

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Kidney Care, Vital Organ TherapyIndustries

Requirements

Experienced in managing End User Service (EUS) environments
Good knowledge of Service Desk Management & Remote Desk Management
Working knowledge of ITSM processes & Policies
Ability to use tools & utilities to pull reports from CMDB
Working knowledge of ticketing tools (ServiceNow, Remedy, JIRA, etc.)
Knowledge of Identity management & IT Security policies
Expertise in application packaging, SCCM administration, and system patch management
Experience with Microsoft Endpoint Manager (Intune, SCCM), Windows Autopilot, and MDM solutions
Support for Intune & JAMF environments, including collaboration with Intune team, vendors, and IT teams on security policies and processes
Knowledge of ISO 27001, NIST standards, and regulatory compliance

Responsibilities

Develop and implement a strategic roadmap for End User Computing (EUC) services to enhance productivity and user experience
Design, package, and implement customized Operating Systems
Mentor a team of IT professionals, including desktop support, service desk, and EUS engineers
Collaborate with stakeholders to align EUC initiatives with business objectives and IT strategies
Coordinate with vendors and oversee contracts for EUC hardware, software, and services
Oversee provisioning, configuration, and lifecycle management of laptops, desktops, mobile devices, and peripherals
Manage device enrollment, provisioning, and deprovisioning for corporate and BYOD devices
Ensure timely resolution of escalated IT support issues and maintain high end-user satisfaction
Optimize IT service desk operations through automation, self-service portals, and proactive issue resolution
Implement and enforce security policies for endpoint protection, DLP, and compliance
Administer software updates and endpoint security across all end-user devices
Work with cybersecurity team to enhance device security, threat detection, and vulnerability management
Drive digital workplace transformation with VDI, cloud-based workspaces, and collaboration tools
Assess and implement AI-driven IT support solutions, automation, and self-healing technologies
Stay up to date with emerging EUC trends, cloud computing, and AI-based IT management

Skills

Key technologies and capabilities for this role

End User ComputingDesktop SupportService DeskIT SecurityOperating System DeploymentMobile ComputingVirtual ComputingDigital WorkplaceIT LeadershipVendor ManagementTeam Mentoring

Questions & Answers

Common questions about this position

What are the main responsibilities of this IT Lead role?

The role involves developing a strategic roadmap for End User Computing services, mentoring IT teams, overseeing service desk and remote support, and managing device lifecycle, application packaging, and MDM solutions like Intune and SCCM.

What technical skills and tools are required for this position?

Required skills include Service Desk Management, ITSM processes, ticketing tools like ServiceNow, Remedy, and JIRA, SCCM administration, system patch management, Microsoft Endpoint Manager (Intune, SCCM), Windows Autopilot, MDM, and JAMF.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of leadership experience is needed for this role?

The role requires experience leading and mentoring a team of IT professionals including desktop support, service desk, and EUS engineers, while collaborating with stakeholders and vendors.

Vontive

Provides investment property mortgage solutions

About Vontive

Vontive provides investment property mortgages using technology to simplify and speed up the loan process. Their main product is a "bolt-on" technology that allows retail brands to easily launch their own mortgage services without needing programming skills. This no-code solution can be set up in just a few weeks, making it quicker for brands to offer mortgages. Vontive stands out from competitors by acting as a bridge between real estate investors, lenders, and capital providers, charging fees for their services that reduce traditional risks and inefficiencies in real estate financing. The company's goal is to modernize the investment real estate market by making the mortgage process more efficient and transparent for both retail brands and financial institutions.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$32.1MTotal Funding

DEBTCompany Stage

Financial Services, Real EstateIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Parental Leave

Short- and Long-term Disability Coverage

Life Insurance

Wellness Program

Risks

Increased competition from fintech companies could erode Vontive's market share.

Potential regulatory scrutiny may lead to higher compliance costs and challenges.

Economic downturns could impact demand for investment property mortgages.

Differentiation

Vontive offers a no-code, white-label mortgage solution for real estate investors.

The platform integrates financial institutions through a unique debt marketplace.

Founded by industry veterans, Vontive leverages decades of mortgage and financial expertise.

Upsides

Vontive ranked #10 on the 2022 Deloitte Technology Fast 500 with 9,154% growth.

The company has financed over $1.1 billion in residential properties since April 2022.

Vontive's B2C ecosystem reaches over 1.5 million real estate investors.

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