IT Engineer I at SimpliSafe

Richmond, Virginia, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Home Security, TechnologyIndustries

Requirements

1–2 years of IT experience and a strong desire to learn and grow in a dynamic environment
Ability to onboard and train M-F for the first 4 weeks of employment before moving to your new shift
Solid Mac and Windows skills, with the ability to approach common issues in multiple ways
Familiarity with SaaS administration (e.g., Google Workspace) and comfort navigating Chrome enterprise environments
Excellent analytical and troubleshooting abilities, with strong written and verbal communication
Adaptability to handle changing priorities, re-triage tasks, and respond effectively to new requests
A collaborative, approachable attitude, whether fixing a simple issue or diving into a complex challenge
Willingness to pitch in with everything from running cables to contributing to larger-scale technical projects
Eagerness to learn different technologies and continuously expand your skill set
Ability to work primarily on-site in our Richmond, Virginia offices, with occasional flexibility for remote work when business needs allow
Ability to work Monday - Friday 11:00PM - 8:00AM shift (one hour lunch)
Preferred Qualifications
Experience with macOS and Windows endpoint management, including MDM tools like Jamf, Intune, and JumpCloud

Responsibilities

Serving as a primary IT support resource for the Richmond offices, while also providing timely remote assistance to end users in Boston and the UK
Delivering “white glove” customer service by triaging IT tickets, troubleshooting issues, and promptly resolving technical challenges for employees and contractors
Collaborating with key stakeholders and teams (including Infrastructure and InfoSec) to streamline technical processes and maintain a secure, reliable environment
Handling a wide range of hands-on tasks, from cable management to hardware setup, ensuring employees have the tools and support they need to succeed
Be the first point of contact for technical issues, with a special focus on supporting the in-person offices in Richmond
Team up with the UST, other IT groups, and cross-functional departments so colleagues have the tools and support they need every day
Offer hands-on help in the Richmond offices, resolve hardware and software hiccups, and create a smooth, reliable user experience

Skills

Key technologies and capabilities for this role

IT supporthardware troubleshootingsoftware troubleshootingtechnical supportuser supportoffice ITshift work

Questions & Answers

Common questions about this position

What is the work schedule for this IT Engineer I position?

This job post is for the Monday - Friday 11:00PM - 8:00AM shift (one hour lunch), with the ability to onboard and train Monday-Friday for the first 4 weeks before transitioning.

Is this role remote or on-site, and where is it located?

The role is primarily on-site at one of two Richmond, Virginia locations, with occasional flexibility for remote work when business demands allow.

What experience is required for the IT Engineer I role?

Candidates need 1–2 years of IT experience and a strong desire to learn and grow in a dynamic environment.

What is the company culture like at SimpliSafe?

SimpliSafe has a no-ego culture of collaboration and innovation where employees can find big opportunities, grow, and thrive while making a huge impact.

What makes a strong candidate for this IT Engineer position?

Strong candidates have 1-2 years of IT experience, a desire to learn and grow, and the ability to work the night shift after initial M-F onboarding while providing hands-on support in Richmond offices.

SimpliSafe

Customizable home security systems and monitoring

About SimpliSafe

SimpliSafe offers home security systems that protect homes and businesses from intrusions, fires, and emergencies. Their products include security cameras, video doorbells, smart locks, and various sensors, all of which can be customized to meet individual needs. The company stands out with features like wireless installation and visual alarm verification, which can lead to faster police response times. SimpliSafe's goal is to provide easy-to-install security solutions with professional monitoring for residential and small business clients.

Boston, MassachusettsHeadquarters

2006Year Founded

$182.6MTotal Funding

DEBTCompany Stage

Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Health Insurance - A comprehensive plan provides peace of mind for you and your family.

Employee assistance program - Help through the difficult situations that come up at work and at home.

Tuition reimbursement - We want you to keep learning, so we’ll cover part of your tuition.

401(k) - Saving for your future in the present.

Unlimited vacation - Exempt employees take the time when you need it or want it. We mean it.

Life and disability insurance - Coverage for when you need it most.

Risks

Increased competition from DIY systems like Ring and Nest threatens market share.

Rapid AI advancements could outpace SimpliSafe's current technology offerings.

Privacy concerns over AI and live monitoring may deter potential customers.

Differentiation

SimpliSafe offers customizable security systems tailored to individual customer needs.

Their wireless installation and long battery life set them apart from competitors.

Visual alarm verification leads to faster police response times, enhancing security effectiveness.

Upsides

AI integration enhances proactive threat detection and response in SimpliSafe's systems.

Growing demand for outdoor security solutions aligns with SimpliSafe's new product offerings.

DIY security system trend supports SimpliSafe's easy-to-install product design.

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