Manager, IT Systems Support
Sandbox VRSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Gaming, Entertainment, TechnologyIndustries
Requirements
- 4年制大学以上を卒業または同等の資格
- ITサービスマネジメントに関わる業務設計・実装・運用管理・改善の経験5年以上
- チームのマネジメント経験5年以上
- 英語でのコミュニケーションに抵抗が無い方 (TOEIC730以上が望ましい) ※グローバル（米国、英国、シンガポール、台湾、韓国、香港、中国など）の各拠点スタッフと英語でコミュニケーション（メール、電話会議など）が必要
Responsibilities
- ITサポートデスクの運営管理、目標設定、PDCAサイクルのマネジメント
- ITサポート業務に関わるレポート作成、改善、定期的なマネジメントへの報告
- Windows/Mac PCのキッティング業務の計画と実行管理
- 各種PC機器の資産管理・棚卸に係る計画と実行管理
- グローバルのITサポートチーム(US/UK)との連携業務
- グローバルの各種ITプログラムの新規導入プロジェクトのリード
- US、UK等海外拠点にいるITサポートチームとの定期的な連携、グローバル24時間体制(Follow the sun)の立ち上げ
- チームマネジメント、ITサポートチームのマネジメント
- 20-30人規模の外部ベンダー管理、予算管理、工数管理、業務管理
Skills
IT Service Management
Team Management
IT Support Desk
PC Kitting
Asset Management
Vendor Management
Budget Management
Project Management
Global Collaboration
English Communication
Windows
Mac
PDCA
Reporting
Sony Interactive Entertainment
Gaming and digital media
About Sony Interactive Entertainment
The Sony Playstation mission is to fill the world with emotion, through the power of creativity and technology, and to nurture innovation to enrich and improve people's lives.
N/AHeadquarters
1994Year Founded
N/ACompany Stage
501-1,000Employees
Benefits
Health and wellness: Medical (PPO, HDHP, and HMO), dental, vision, disability, employee assistance program, flexible spending accounts, health savings account, student loan repayment assistance, education reimbursement program, wellness reimbursement, identity theft protection, basic and voluntary life and AD&D insurance, business travel accident insurance, 4.5% 401(k) match, commuter program, additional voluntary programs (group legal, pet insurance, auto and home insruance), onsite flu shots and biometric screenings
Family and time off: 12 paid holidays, generous PTO, paid parental leave, adoption assistance program, 529 college savings plan match, back-up child care, parental and elder care coaching
Perks: Sony product discounts, passport perks program, monthly $10 Playstation Network voucher, employee referral bonus, game launch events
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