iOS Software Engineer

Salary: $126K - $147K Location Type: Remote Employment Type: Full-Time

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Who We Are

At Help Scout, we're on a mission to help businesses delight more customers. Since 2011, over 12,000 companies have used our platform to provide outstanding customer support. We've been fully remote from the beginning, with a global team of 140+ people.

We're passionate about crafting beautiful products and growing our business, while also striving to build a company that brings out the best in our people and leaves the world a better place. We balance profit with purpose, evidenced by our Certified B Corporation status since 2019 and our pledge of 1% of our equity back to the community.

Help Scout thrives by hiring talented, high-accountability individuals who are eager to contribute to a culture of challenge and support, enabling everyone to do their best work. We hope this excites you to join us!

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Company Values

• Happy to Help: Our name reflects our core principle. We proactively support others with generosity and empathy towards our colleagues, customers, and community.
• Craft over Convention: We challenge conventional paths, pushing beyond them to create unique solutions, even when it sets us apart. We foster an ambitious culture with high standards, obsessing over the details that make a significant impact.
• Progress not Perfection: We embrace continuous improvement, shipping our best efforts, listening to feedback, iterating, and repeating the process. We cultivate curiosity, humility, and a hunger for learning, welcoming great ideas from all sources and sharing our work openly.
• Own the Outcome: We take ownership seriously, considering the impact of our actions on our team and community. Trust and integrity are paramount. Our decisions are made with a long-term perspective, benefiting both current stakeholders and the future.

Read more about how we define, share, and live these values here.

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Your Impact

As an iOS Software Engineer at Help Scout, you will collaborate with experienced Product and Design teams to build world-class mobile applications for iOS. You will be a key member of the mobile team, delivering helpful mobile solutions that enhance customer interactions with Help Scout. Our goal is to provide a seamless and reliable mobile experience, supporting agile interactions tailored for the mobile environment and addressing the most impactful use cases for our users.

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The Team

The Engineering team is part of our Experience Organization, working alongside Product and Design. You will report to Alicia Rivas Perez, our Mobile Engineering Manager, and be part of the Engineering team led by Luis Morales, Director of Product Engineering.

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Time Zone Note

We value a strong work-life blend. As we have remote team members across EU and PT time zones, we require that your regular working hours overlap with 8 am to 12 pm ET to ensure team collaboration.

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About the Role

We are undertaking a significant refresh of our entire iOS application. You will be instrumental in building new features that delight our users and have the opportunity to work with Kotlin Multiplatform as we enhance the application.

As an iOS Software Engineer at Help Scout, you will:

• Have significant ownership in the development of our iOS application.
• Collaborate closely with our Android Engineers as a cohesive and collaborative Mobile Team.
• Work alongside Product and Design teams to provide input on the mobile experience.