iOS Engineer

Remote

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$126,000 – $147,000Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Software Development, Mobile ApplicationsIndustries

Requirements

Candidates should possess a Bachelor’s degree in Computer Science or a related field, and have a strong understanding of Swift and the iOS SDK. Experience with mobile development, particularly with iOS, is essential, along with familiarity with Agile development methodologies. Knowledge of UI/UX principles and experience with version control systems like Git are also required.

Responsibilities

As an iOS Software Engineer, you will have significant ownership in the development of the Help Scout iOS application, collaborating closely with Android Engineers and Product/Design teams. You will be responsible for building new features, maintaining existing code, and ensuring the seamless and reliable mobile experience for our users. Additionally, you will contribute to the application refresh and explore opportunities to implement Kotlin Multiplatform, and participate in code reviews and testing to maintain high quality standards.

Skills

iOS

Swift

Objective-C

Xcode

Mobile App Development

UI/UX Design

Git

Unit Testing

Help Scout

Customer service platform for businesses

About Help Scout

Help Scout provides a customer service platform that enables businesses to foster long-term relationships with their customers through effective support and communication. The platform includes features like conversation management, user permissions, and proactive notifications, allowing businesses to manage customer interactions efficiently. Help Scout operates on a subscription-based model with tiered pricing plans tailored to various business sizes, from small businesses to rapidly growing startups. What sets Help Scout apart from its competitors is its focus on the specific needs of customer support teams, prioritizing the details that enhance customer experiences rather than simply adding features. The company's goal is to create exceptional customer service experiences while promoting diversity and inclusion within its team and product development.

Boston, MassachusettsHeadquarters

2011Year Founded

$27.2MTotal Funding

SERIES_BCompany Stage

Consumer Software, Enterprise SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Wellness Program

Remote Work Options

Flexible Work Hours

Risks

Increased competition from AI-driven platforms threatens Help Scout's market position.

Economic downturns may lead to reduced spending on customer service software.

Privacy concerns and regulations could increase compliance costs for Help Scout.

Differentiation

Help Scout focuses on customer-centric values, unlike many feature-focused competitors.

The platform offers detailed reporting and proactive notifications for better customer relationships.

Help Scout integrates with various applications using APIs, enhancing its versatility.

Upsides

Growing demand for AI-driven support solutions boosts Help Scout's market potential.

Remote work trends increase adoption of cloud-based solutions like Help Scout.

Focus on customer retention strategies aligns with Help Scout's detailed analytics offerings.

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