International Reservation Sales Agent (Japanese) at Andersen Corporation

Singapore

Andersen Corporation Logo
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Travel, HospitalityIndustries

Requirements

  • Minimum 1 year of experience in hospitality, contact centers or customer service roles
  • Fluent in both English and Japanese, with strong verbal and written communication skills
  • Proven ability to handle high-volume call environments with professionalism
  • Strong customer focus with a positive, solution-oriented approach
  • High school diploma or equivalent; hospitality or service certifications are a plus
  • Flexibility in scheduling to meet business needs, including at least 1 weekend day per week

Responsibilities

  • Manage inbound calls and assist customers with hotel reservations, changes and cancellations
  • Deliver accurate information on hotel offerings, policies and local attractions
  • Resolve customer issues and special requests with care, escalating complex cases as needed
  • Maintain accurate and updated records in CRM and contact center systems
  • Support operational goals through quality, efficiency and service excellence

Skills

Key technologies and capabilities for this role

SabreCRMJapaneseEnglishCustomer ServiceHotel ReservationsContact Center

Questions & Answers

Common questions about this position

What is the compensation for this role?

The position offers competitive pay and performance-based bonuses.

Is this a remote position, or do I need to work in the office?

This is a hybrid work model requiring 3 days in-office per week.

What skills are required for the International Reservation Sales Agent role?

Candidates need fluency in English and Japanese, at least 1 year of experience in hospitality, contact centers or customer service, and the ability to handle high-volume calls with strong customer focus.

What is the company culture like?

The company fosters an inclusive culture with a flexible work environment, collaboration, boldness, curiosity, and commitment to empower team success.

What are the work hours and schedule?

Scheduled work hours are from 8 a.m. to 5 p.m. across a 5-day work week, including at least 1 weekend day, with 2 rest days provided each week and flexibility to meet business needs.

Andersen Corporation

Specializes in replacement windows and doors

About Andersen Corporation

Renewal by Andersen specializes in replacing windows and doors for homeowners looking to improve their homes. They offer a variety of styles and colors, focusing on high-quality, energy-efficient products. The process begins with a consultation where customers can use an Augmented Reality tool to visualize how different options will look in their homes. After selecting products, precise measurements are taken for a custom fit, and professional technicians handle the installation. This company stands out from competitors by providing a complete service from consultation to installation, ensuring customer satisfaction. Their goal is to enhance the aesthetics, functionality, and energy efficiency of homes while maintaining a strong reputation for quality, as shown by their awards.

Cottage Grove, MinnesotaHeadquarters
1995Year Founded
VENTURE_UNKNOWNCompany Stage
VR & AR, Consumer GoodsIndustries
5,001-10,000Employees

Risks

Rising raw material costs could squeeze profit margins.
Labor shortages may delay project timelines and increase costs.
Emerging smart window technologies could impact market share.

Differentiation

Renewal by Andersen uses Augmented Reality for customer consultations, enhancing decision-making.
The company offers a complete service from consultation to professional installation.
Renewal by Andersen is recognized for high customer satisfaction, winning multiple J.D. Power awards.

Upsides

Increased demand for energy-efficient home improvements boosts market growth.
Expansion into Locust Grove, Georgia, with a $420 million investment enhances capacity.
Growing interest in eco-friendly materials aligns with Andersen's sustainable product offerings.

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