Intake Specialist (Part-Time 2nd Shift) at Crestwood Behavioral Health

West Allis, Wisconsin, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Behavioral Health, HealthcareIndustries

Requirements

Knowledge of all Rogers programs and services and the ability to explain to patients/families/referents
Understanding of admissions paperwork and the ability to explain all forms to patients/guardians
General knowledge of HIPAA and Emergency Medical Treatment and Active Labor Act (EMTALA) and how it relates to admissions
Ability to manage patients in crisis; de-escalation, maintaining positive and welcoming patient experience intake environment
Ability to communicate and coordinate transfer to and from Rogers
Has the ability to manage patients in crisis; de-escalation, maintaining positive and welcoming positive patient experience intake environment
Be available for on-call coverage as scheduled. Holiday and weekend rotations required. Willing to occasionally help at other Rogers Locations if need arises
Use good communication skills and tact to deal effectively with third-party carrier representatives, professional staff members, Hospital management, and employees
Use common sense in situations and respond appropriately in all communication modes (body language, verbal) to each patient, regardless of his/her behavior
Maintain a calm attitude and create a conducive atmosphere in difficult situations
Work cooperatively and supportively with Hospital staff
Remain courteous and respectful to others during work interactions and be willing to work out problems on a one-on-one basis
Complete assignments and documentation on time
Take responsibility

Responsibilities

Welcomes patients and their caregivers to the facility
Meet with admitting patients to educate them regarding the admissions process and ensure a seamless transition to the appropriate program
Gather, confirm and input medical, insurance and demographic information, with accuracy
Obtain all signatures needed for admissions including, but not limited to: Patient’s Rights, Consent for Treatment, Consent for the Release of Information, All other admissions forms
Register patients in the Cerner system
Distribute/Scan all documents required for admissions; ensuring proper labels and make sure they are accurate and saved in Cerner
Responsible for initial safety check (wanding, banding) and secure patient belongings, and may include either supporting as a witness or performing belongings searches at times
Will be trained and willing to cover the receptionist position as needed
For unscheduled admissions, greet the individual; may offer a phone screening with Patient Access or may conduct the remaining steps in the admissions process (screening, review and scheduling) in collaboration with Patient Access
Demonstrate clear, accurate and timely use of clinical encounter documentation
Comply with needed metric collection to facilitate continuous improvement
Explain insurance coverage to patients during the admission process and answer related questions
Involve the Supervisor in cases that require special attention due to the complex nature of the case
Communicate with members of the multi-disciplinary team, as needed, regarding documentation and clinical criteria to assist with reimbursement and third-party reviews and treatment issues
Provide clear case summary to on-call provider to provide recommendation for level of care, as needed
Provide accurate and complete clinical documentation on screening to support decisions for appropriate level of care for each patient
Reach out and collaborate with Patient Access to schedule bed assignment
Apply good practice principles to job duties

Skills

Key technologies and capabilities for this role

Patient IntakeCernerDe-escalationAdmissions ProcessInsurance VerificationDemographic Data EntryPatient RightsConsent FormsSafety ChecksCrisis Management

Questions & Answers

Common questions about this position

Is this position full-time or part-time?

This is a part-time position.

What shift does this Intake Specialist role cover?

This is a part-time 2nd shift position.

What key skills are required for the Intake Specialist role?

Key skills include gathering and inputting medical, insurance, and demographic information accurately; knowledge of programs, services, and admissions paperwork; ability to manage patients in crisis with de-escalation; and proficiency in the Cerner system along with HIPAA and EMTALA knowledge.

What is the work environment like for Intake Specialists?

Intake Specialists work within a collaborative multidisciplinary team including physicians, providers, other intake specialists, and staff, serving as the first point of contact in a behavioral health facility.

What makes a strong candidate for this Intake Specialist position?

Strong candidates have experience in patient intake processes, de-escalation skills for crisis management, familiarity with Cerner and HIPAA, and availability for on-call, holidays, weekends, and occasional work at other locations.

Crestwood Behavioral Health

Provides tailored mental health services in California

About Crestwood Behavioral Health

Crestwood Behavioral Health, known for its tailored mental health services throughout California, cultivates a supportive and adaptive work environment. The company is distinguished by its accreditation from CARF, underscoring its commitment to maintaining high standards in mental health care and flexibility in addressing diverse needs. Working at Crest sheath offers a unique opportunity to engage in meaningful, recovery-oriented work in a growing field, ensuring personal and professional growth.

520 Capitol Mall #800, Sacramento, CA 95814, USAHeadquarters

1968Year Founded

VENTURE_UNKNOWNCompany Stage

501-1,000Employees