Intake Coordinator - Hospice at Mission Healthcare

San Diego, California, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, HospiceIndustries

Requirements

High school graduate; bachelor’s degree preferred in health related field or licensed clinician preferred
2+ years of health care experience required
2 years of experience in hospice preferred
Must have knowledge of the purpose and function of hospice and diagnosis acceptable to Hospice setting
Proficient in word processing, desktop publishing and spreadsheet software
Demonstrated knowledge of the appropriate skills for communicating with individuals of all ages
Good telephone/verbal communication skills
Managerial and organizational skills
Extensive knowledge of community resources

Responsibilities

Retrieve referrals in a timely manner from Forcura, ECIN, or other means of submission
Verify completion of EOB
If no EOB completed, contact Marketing liaison to alert them of referral to allow them to be first point of contact for referring facility or MD
Immediately initiates data entry and begins insurance authorization process
Enters PENDING code so that we can track patients who are in process
Arranges and schedules transportation (as needed), Durable Medical Equipment (DME), and Medication delivery (initiate workflow for RN to order meds)
Contacts families and patients to coordinate the Start of Care or initiation visit, and delivery of Medications and DME
Schedules initiation visit as well as SOC visit in HCHB and sends visit to RN/LVN device so they can initiate care
Is responsible for timely initiation of care with the goal of response time of less than 2 hours
Is responsible for changing patient’s status to NON ADMIT and coordinating with DPCS to ensure they are aware of patient status
Other duties as assigned
Coordination of the total referral process including the referral initiation, physician verification, insurance verification, assignment of referrals and record keeping
Establishing and maintaining positive relationships with customers and referral sources
Provide a high level of customer service

Skills

Insurance Verification

Referral Coordination

Customer Service

Data Entry

Telephone Communication

Organizational Skills

Forcura

ECIN

EOB Processing

Transportation Scheduling

DME Coordination

Medication Delivery

Mission Healthcare

Provides home-based healthcare services

About Mission Healthcare

Mission Healthcare provides home-based healthcare services, including home health, home care, and hospice care. Their services cater to patients who prefer receiving medical care at home, such as those recovering from surgery, individuals with chronic illnesses, and patients needing end-of-life care. The company operates through a network of eight operating companies that work closely with insurance providers, physician groups, and hospitals to ensure effective patient care. This collaboration allows Mission Healthcare to offer a wide range of services tailored to individual needs. Unlike many competitors, Mission Healthcare emphasizes personalized, high-quality care, which fosters strong relationships with clients and supports its financial stability. The goal of Mission Healthcare is to deliver exceptional patient-centered care that improves health outcomes for individuals in the comfort of their own homes.

San Diego, CaliforniaHeadquarters

2009Year Founded

GROWTH_EQUITY_VCCompany Stage

HealthcareIndustries

201-500Employees

Benefits

Health Insurance

Paid Vacation

Flexible Work Hours

Risks

Leadership change may lead to strategic shifts or instability.

AI-driven competitors like Medalogix pose a competitive threat.

Dependence on insurance reimbursements could affect financial stability.

Differentiation

Mission Healthcare offers comprehensive home-based care, including home health and hospice services.

The company collaborates with insurance providers and hospitals for seamless patient care.

Mission Healthcare focuses on personalized, high-quality care through a network of eight companies.

Upsides

Growing aging population increases demand for home healthcare services.

Telehealth integration enhances patient care and reduces costs.

Partnerships with tech companies can improve service offerings and operational efficiency.

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