Insurance Billing Team Lead at Accenture

San Antonio, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Minimum of 3 years of experience as a Team Lead
Minimum of 4 years of experience in Billing Operations
Microsoft Applications experience to include Word, OneNote, Excel (Pivot Tables, charts and/or macros), PowerPoint, and MS Project
Self-starter and fast learner requiring minimal direction
Experience exercising discretion while utilizing company policies and practices
Collaborative and excels in a team environment
Preferred Qualifications
Group Insurance background
Experience in Health and/or Life Insurance Processes
Degree in Finance or Accounting
Experience with Analytics
Experience in Business Process Services
Experience in a Client Facing/Operations environment
Experience in coaching, training and/or auditing

Responsibilities

Assign all work assignments, create and balance the Book of Business assignments to the team to the work, manage the quality of the work and drive the people management activities within the team
Ensure proper documentation, notification, escalation, tracking and follow ups occur for scheduled review of scorecards and coaching
Anticipate, identify, and assess complex issues problems then develop and implement a corresponding plan of action for resolution
Become the subject matter expert with industry expertise to support team questions, escalations, problem solving and industry questions
Identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction
Perform analysis and solving moderately complex problems
Create new solutions, leveraging and, where needed, adapting existing methods and procedures
Perform incident notification and escalation to ensure problems requests issues are communicated effectively and receive proper management attention
Handle day-to-day tasks of the billing caseworker team of approximately 8-10 people
Conduct frequent client facing meetings to address escalations, process updates and communications with Distribution

Skills

Billing Operations

A/R

Collections

Invoicing

Financial Validations

Team Management

Client Facing

Escalation Management

Root Cause Analysis

Analytics

Business Process Services

Group Insurance

Health Insurance

Life Insurance

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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