Installation Technician at AT&T

Melbourne, Florida, United States

AT&T Logo
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
TelecommunicationsIndustries

Requirements

  • Work a flexible schedule, including evenings and weekends
  • Possess a valid state driver's license
  • Lift and move up to 60 lbs (some ladders weigh 50-60 lbs)
  • Weigh less than 325 lbs (required for ladder safety)
  • At times work in small spaces or aloft (up to 28 ft.)
  • Be available for overtime, emergency call outs, and holiday work
  • Identify wire and cable colors
  • Qualify on pre-employment assessment
  • Be located in or available for Melbourne, Cocoa, Titusville, or Vero Beach only

Responsibilities

  • Install the latest technology for high-speed broadband, Wi-Fi, and voice services at customers' homes and businesses
  • Provide seamless installation and activation of state-of-the-art technology
  • Elevate the customer experience and deliver best-in-class service
  • Work independently as a trusted expert
  • Solve problems while introducing customers to the network
  • Perform tasks such as putting in new lines, climbing ladders, plugging in, and activating Wi-Fi networks

Skills

Key technologies and capabilities for this role

broadband installationWi-Fi setupvoice services activationcable identificationladder safetyphysical labor

Questions & Answers

Common questions about this position

What is the pay range for the Installation Technician position?

Installation Technicians earn between $17.26 and $31.00 an hour, with an average starting salary of $35,906 per year.

What locations is this Installation Technician job available in?

This position is only for the locations Melbourne, Cocoa, Titusville, and Vero Beach.

What are the key requirements to qualify for this role?

Candidates must work a flexible schedule including evenings and weekends, possess a valid state driver’s license, lift and move up to 60 lbs, weigh less than 325 lbs for ladder safety, work in small spaces or aloft up to 28 ft, be available for overtime and holidays, and identify wire and cable colors, plus qualify on a pre-employment assessment.

What benefits does AT&T offer for this position?

Benefits include medical/dental/vision coverage, 401(k) plan, tuition reimbursement, paid time off and holidays, paid parental and caregiver leave, adoption reimbursement, disability benefits, life insurance, supplemental programs, employee assistance programs, wellness programs, and employee discounts up to 50% off on AT&T services.

What is the work environment like for Installation Technicians at AT&T?

You'll work independently at customers' homes and businesses in a collaborative and dynamic team environment with extensive training, ongoing paid training for growth, varied daily tasks, and opportunities to meet new people while solving problems.

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters
1876Year Founded
$43.3MTotal Funding
IPOCompany Stage
Consumer Software, EntertainmentIndustries
10,001+Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Paid Sick Leave
Paid Holidays
Paid Parental Leave
Adoption Assistance
Disability Insurance
Life Insurance
Employee Assistance Programs
Wellness Program
Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.
A recent data breach could damage AT&T's reputation and lead to customer churn.
Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.
The company is expanding its fiber network, enhancing broadband offerings in underserved areas.
AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.
The new customer service guarantee may attract customers from competitors lacking similar assurances.
Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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