Service Delivery Manager
PythianSalary not specified
Ingénieur Service Delivery Téléphonie & Cloud at A1M Solutions
Rabat, Rabat-Salé-Kénitra, Morocco
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Telecommunications, Cloud Computing, IT ServicesIndustries
Requirements
- Diplôme Bac+5 (école d’ingénieur, université ou équivalent)
- Expérience confirmée (5 ans min.) en Service Delivery / Téléphonie / Cloud
- Connaissances solides en environnements CTI et GSX Cloud
- Compétences en gestion des incidents et continuité de service
- Bon esprit d’analyse, autonomie et sens du service client
- Français courant (anglais technique apprécié)
Responsibilities
- Assurer le suivi et la qualité de service sur la partie téléphonie (CTI)
- Administrer et superviser les environnements GSX Cloud
- Gérer les incidents fonctionnels de niveau 2 et assurer un support opérationnel
- Garantir la disponibilité et la continuité des services de communication
- Participer aux projets d’évolution et de transformation liés aux solutions collaboratives
- Mettre en place des outils de suivi, reporting et documentation pour une exploitation efficace
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is remote work available for this position?
The position is on-site with no remote work available, though the company generally offers telework on many missions.
What qualifications and experience are required for this role?
A Bac+5 degree (engineering school, university or equivalent) and at least 5 years of confirmed experience in Service Delivery / Telephony / Cloud are required, along with solid knowledge of CTI and GSX Cloud environments, incident management skills, and good analytical skills, autonomy, and customer service orientation. French is required with technical English appreciated.
What is the company culture like at act digital?
The company emphasizes employee development and well-being with flex office environments, expert communities for knowledge sharing, close project and HR support, annual training and certifications, career path valorization, international mobility opportunities, and intrapreneurship possibilities.
What team will I be working with in this role?
You will join the Service Delivery team managing telephony and Cloud environments, interacting with internal IT and Service Delivery teams, end-user business teams, partners, and international teams.
What makes a strong candidate for this position?
Strong candidates will have a Bac+5 diploma, 5+ years in Service Delivery/Telephony/Cloud, expertise in CTI and GSX Cloud, incident management skills, analytical mindset, autonomy, customer service orientation, and fluent French.
A1M Solutions
Design and data support for government healthcare
About A1M Solutions
A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.
Chico, CA, USAHeadquarters
2018Year Founded
VENTURE_UNKNOWNCompany Stage
Consulting, Social ImpactIndustries
11-50Employees
Related Jobs
RemoteRemoteStrategy and Operations Manager
CriblSalary not specified
Full Time
Junior (1 to 2 years)
RemoteSpecialist, Cloud (Remote)
CrowdstrikeSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteTelephonic Care Coach
HumanaSalary not specified
- Full Time
- Mid-level (3 to 4 years)
RemoteCare Manager, Telephonic Nurse
HumanaSalary not specified
RemoteDirector, IT
WhatNot$230,000 - $270,000/year
- Full Time
- Senior (5 to 8 years)