Ingeniero de Soporte Técnico en sitio (Tepotzotlán) at DXC Technology

Tepotzotlán, Mexico, Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, IT ServicesIndustries

Requirements

Carrera Técnica, Licenciatura en Tecnologías de Información, Ingeniería en Sistemas, Ciencias de la Computación, Informática y/o carreras afines
2-3 años de experiencia trabajando en la industria de la tecnología
Conocimiento avanzado en sistemas operativos y software
Networking básico
Android O/S
Fuertes habilidades de comunicación para escuchar al cliente y articular soluciones

Responsibilities

Brindar soporte a usuarios
Configurar y administrar equipos
Resolución de tickets y seguimiento
Demostrar habilidades de comunicación activa y trabajo en equipo para resolver incidencias/peticiones del cliente
Proporcionar servicio de software, soporte post-venta o entrega de servicios y solución de aplicaciones en sistemas estándar y especializados
Resolver problemas técnicos en las plataformas de hardware y software asignadas
Usar procedimientos/herramientas de monitoreo proactivo para identificar oportunidades de prevención de problemas
Interactuar proactivamente con usuarios finales en sitios del cliente, administrando resolución de problemas preventivos y correctivos en aplicaciones/sistemas, networking, redes, servidores industriales estándar, entornos en cluster especializados, sistemas de impresión, móviles, hand held, laptops (soporte en 3 niveles: hardware, software y redes)

Skills

Hardware Support

Software Support

Networking

Server Administration

Cluster Environments

Ticket Resolution

Laptop Configuration

Mobile Devices

Printing Systems

Proactive Monitoring

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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