Infra Tech Support Practitioner at Accenture

Bhubaneswar, Odisha, India

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Minimum 5 year(s) of experience
Educational Qualification: 15 years full time education
Must have skills: Kubernetes
Certification: Certified Kubernetes Administrator (CKA) required (CKAD or CKS certifications are a plus)
3+ years of hands-on experience managing and supporting Kubernetes clusters in production (preferably GKE)
Solid understanding of Kubernetes internals: control plane components, scheduling, networking, and security
Strong knowledge of Google Cloud Platform (GCP) — IAM, Cloud Logging, Monitoring, and Networking
Experience with ArgoCD and GitOps-based workflows

Responsibilities

Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms
Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands
Work includes L1 and L2/ basic and intermediate level troubleshooting
Diagnose and resolve complex Kubernetes incidents (networking, scheduling, API server, CNI, storage, etc.) across GKE clusters and potentially more distributions (L3)
Perform root cause analysis
Take ownership of critical incidents, perform in-depth investigations, and ensure permanent resolutions through RCA reports and automation
Collaborate with DevOps, SRE, and Security teams to improve reliability and resilience
Drive automation initiatives through GitOps practices using ArgoCD and internal platform engineering tools
Maintain consistency, compliance, and reproducibility of Kubernetes environments at scale
Participate in and oversee change management processes for the Kubernetes platform: assess and validate proposed changes (cluster upgrades, configuration updates, policy enforcement)
Coordinate with internal teams to ensure minimal disruption and proper rollback strategies
Ensure all changes are properly tracked, reviewed, tested, and documented
Contribute to defining governance and standard operating procedures (SOPs) for platform lifecycle management
Continuously monitor and optimize Kubernetes’ cluster performance, scalability, and cost efficiency
Contribute to reliability metrics and proactive incident prevention
Work closely with application teams, platform engineers, and architects to ensure operational excellence and continuous improvement
Write and maintain high-quality technical documentation, troubleshooting guides, and platform knowledge bases
Contribute to internal training and technical enablement sessions
Stay up to date with Kubernetes releases, CNCF ecosystem tools, and GKE innovations
Recommend improvements and help drive the platform roadmap evolution

Skills

Kubernetes

GKE

ArgoCD

GitOps

Troubleshooting

Root Cause Analysis

Linux

Networking

CNI

Platform Engineering

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

Land your dream remote job 3x faster with AI

Try Jobo Free