Infra Tech Support Practitioner at Accenture

Indore, Madhya Pradesh, India

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT InfrastructureIndustries

Requirements

Minimum 3 years of experience (6 to 8 years preferred in Network operational support/management roles)
Supported Network deployments and performed Network transitions/transformations
Must have skills: Network Infrastructures, Cisco Data center routing & Switching, F5 Load balancer, Wireless
Good to have skills: Firewall, Infoblox (DDI), NAM (e.g., Wireshark)
Educational Qualification: 15 years full time education, BS or BA in Engineering, Computer Science or equivalent
Certifications: CCNA, CCNP or any other relevant certifications
Excellent knowledge and troubleshooting skills on Cisco Wireless Controllers, Cisco Routers, Firewalls (Fortinet), F5 Load Balancers, IPSEC, SSL VPN, Infoblox DDI
Advanced Networking and Network Protocols knowledge
Experience in software patch management (e.g., Extreme cloud patch management cycle, testing, deployment)
Experience managing Multi-Client Networks, WAN Links, LAN Management
Ability to lead a team
Follow ITIL processes (Incident & Change management)
Flexible to work in 24x7 environment and at Data center during deployments
Good understanding of procedures, applications, and concepts within own subject area

Responsibilities

Provide ongoing technical support and maintenance of production and development systems and software products (remote and onsite)
Provide hardware/software support and implement technology at the operating system-level across server and network areas, and for specific software solutions/vendors/brands
Perform L1 and L2/basic and intermediate level troubleshooting
Act as the ongoing interface between the client and the system or application
Prepare moderate to complex network designs/schematics to address specific customer network solution requirements
Prepare work orders containing instructions for technicians to configure network hardware and software
Work with customer technical teams to provide solutions for internetworking communications requirements
Configure and troubleshoot WAN/LAN/WLAN equipment in a complex environment
Remotely support new installs, circuit upgrades, and logical changes
Maintain design of LAN/WAN including protocols and routing
Troubleshoot critical incidents and problem tickets; identify potential failures and recommend solutions
Update knowledge base with known errors/resolutions
Provide day-to-day operational support for in-scope device Management Services
Advance level Fault Management: Identify and Classify Fault, Investigate and Diagnose Fault, Provide Fault resolution
Co-ordinate with 3rd party vendors for Network Hardware replacement & Core level debugging
Drive Network projects

Skills

Key technologies and capabilities for this role

Cisco RoutersCisco SwitchesCisco Wireless ControllersF5 Load BalancerFortinet FirewallInfoblox DDIIPSEC VPNSSL VPNWANLANWLANNetwork Troubleshooting

Questions & Answers

Common questions about this position

What are the must-have skills for this Infra Tech Support Practitioner role?

Must-have skills include Network Infrastructures, Cisco Data center routing & Switching, F5 Load balancer, and Wireless.

What good-to-have skills are mentioned for this position?

Good-to-have skills are Firewall and Infoblox (DDI).

Is this a remote or onsite role?

The role involves both remote and onsite technical support and maintenance of systems.

What is the minimum experience required for this job?

Minimum 3 year(s) of experience is required.

What leadership or soft skills are needed for this position?

Candidates should be able to lead a team and possess exceptional communication skills.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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