Infra Tech Support Practitioner at Accenture

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Minimum 7.5 years of experience
15 years full-time education
VMware vSphere Suite (vCenter, ESXi, DRS, HA)
VMware Aria Suite (vRealize Automation, Operations, Log Insight)
VMware vSAN and Live Recovery
Disaster Recovery Planning & Execution
Enterprise Hardware Management: Cisco UCS, Dell EMC, HPE ProLiant
Vmware Virtualization Administration
Strong troubleshooting skills across VMware stack
Proven experience in infrastructure build lifecycle: design → deploy → validate → handover
Excellent verbal and written communication for client-facing interactions
Ability to lead cross-functional teams and interface with stakeholders
Strong ownership mindset with flexibility to operate in high-pressure environments
Deep technical expertise in VMware technologies
Strong communication skills for client-facing engagements
Ability to operate in a 24/7 rotational support model

Responsibilities

Lead infrastructure builds and transformation efforts across Virtualization Environments for client datacenters
Design and deploy VMware vSphere, vSAN, and Aria Suite components as part of new implementations or migration projects
Build and configure enterprise-grade hardware platforms (Dell VxRail & vSAN Ready Nodes, Cisco UCS, HPE ProLiant)
Perform capacity planning, performance optimization, and validation of infrastructure readiness
Develop and maintain detailed technical documentation including HLDs, LLDs, SOPs, and RCA reports
Ensure adherence to security baselines, audit standards, and DR frameworks
Participate in change, incident, and problem management processes in line with ITIL best practices
Collaborate with architects, network, and storage teams to ensure seamless infrastructure integration
Support project governance, milestone tracking, and quality assurance during build phases
Provide technical mentorship to engineers and support the transition-to-operations phase post-deployment, with a focus on cross-skilling across other technologies such as DevOps and SRE
Participate in 24×7 rotational support, ensuring timely escalation and issue resolution
Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite)
Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands
Perform L1 and L2/basic and intermediate level troubleshooting

Skills

VMware vSphere

vCenter

ESXi

DRS

VMware Aria Suite

vRealize Automation

vRealize Operations

Log Insight

vSAN

Live Recovery

Disaster Recovery

Cisco UCS

Dell EMC

HPE ProLiant

VMware NSX-T

VMware Cloud Foundation

HCX

Performance Tuning

Capacity Planning

Patch Management

ITIL

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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