Information Systems Software Application Engineer at Workday

Pune, Maharashtra, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Software, Enterprise SoftwareIndustries

Requirements

5+ years of hands-on experience in ServiceNow suite across multiple enterprises, including ITSM, custom applications, integrations, asset management and CMDB
Expertise in ServiceNow APIs, Workflows, Flow Designer and scripting (JavaScript, Angular JS, HTML, CSS, Powershell)
Strong knowledge of ITIL and ITSM processes
Bachelor’s degree in computer science (or related field) or equivalent work experience (preferred)
ITIL v3 or v4 Foundation Certification (preferred)
ServiceNow Admin & Implementation Certification (preferred)
Agile - Scrum development methodologies (preferred)
Familiarity with ITIL framework and IT Service Management (ITSM) processes (preferred)
Excellent communication and interpersonal skills (preferred)

Responsibilities

Design and implement ServiceNow solutions to meet business requirements
Develop and configure ServiceNow applications, workflows and modules to support business processes
Integrate ServiceNow with enterprise systems and third-party apps
Collaborate with business analysts to translate requirements into technical solutions
Guide and mentor developers, ensuring adherence to best practices and coding standards
Build complex workflows using Flow Designer and customize platform components (forms, fields, tables, business rules, client scripts)
Identify automation opportunities to streamline processes and improve efficiency
Manage full lifecycle development, from design to deployment, including testing and documentation
Stay updated on platform upgrades, new features, industry best practices and propose improvements
Provide operational support, system maintenance and troubleshooting
Document technical changes and configurations
Support on-call operations as needed
Lead with technical expertise and mentorship in Agile and sprint methodologies

Skills

Key technologies and capabilities for this role

ServiceNowITSMIT Asset ManagementIntegrationsComplex FlowsAutomationSelf Service

Questions & Answers

Common questions about this position

What experience level is required for this role?

The role requires 5+ years of hands-on experience in ServiceNow suite across multiple enterprises, including ITSM, custom applications, integrations, asset management, and CMDB.

What key technical skills are needed for this position?

Key skills include expertise in ServiceNow APIs, Workflows, Flow Designer, and scripting with JavaScript, Angular JS, HTML, CSS, and Powershell.

What is the company culture like at Workday?

Workday's culture is rooted in integrity, empathy, and shared enthusiasm, with a focus on collaboration, bold ideas, genuine care, and supporting employees' growth.

What are the main responsibilities of this role?

Responsibilities include designing and implementing ServiceNow solutions, developing workflows and modules, integrating with enterprise systems, and collaborating with analysts to translate requirements into technical solutions.

What kind of team will I be joining?

You will join Workday's Service Management Team, focused on driving effective operational delivery of products and services through intuitive solutions, automation, and self-service.

Workday

Cloud applications for finance and HR management

About Workday

Workday provides enterprise cloud applications that focus on finance and human resources for medium to large-sized businesses across various industries. Its main products include Workday Human Capital Management, Workday Financial Management, Workday Adaptive Planning, and Workday Student, which help organizations manage their workforce and streamline financial operations. The software operates on a subscription model, allowing clients to pay a recurring fee based on the number of users and specific modules needed. This model supports continuous updates and improvements to the software. Workday stands out from competitors due to its strong emphasis on customer satisfaction and employee engagement, offering tools like Workday Peakon Employee Voice to enhance workforce experience. The company's goal is to provide essential tools that improve operational efficiency and support businesses in managing their human resources and financial operations effectively.

Pleasanton, CaliforniaHeadquarters

2005Year Founded

$209.4MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Flexible Work Hours

Hybrid Work Options

Performance Bonus

Stock Options

Professional Development Budget

Conference Attendance Budget

Risks

Emerging HR tech startups like Buk could challenge Workday's market share.

Dependency on third-party platforms like Udemy may complicate service delivery.

Strategic shifts under new leadership could disrupt existing customer relationships.

Differentiation

Workday is a leader in cloud-based HCM and ERP solutions for large enterprises.

The company offers a subscription model ensuring steady revenue and continuous software updates.

Workday's focus on employee engagement tools like Peakon sets it apart in the market.

Upsides

Increased demand for cloud HCM solutions boosts Workday's market potential.

AI-driven analytics enhance Workday's financial management offerings with predictive insights.

Workday's partner ecosystem expansion, like with MetLife, opens new customer opportunities.

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