Incident Manager(英文) at DXC Technology

Wuhan, China

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Unknown 7,700 – 7,700Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

English communication skills
Incident management experience (no restrictions on years of experience, education, or salary; accepts annual package of 7700)

Responsibilities

Perform independent preliminary analysis of issues and quickly identify the correct support team
Lead and organize troubleshooting meetings with backend support teams and customers to drive issue resolution
Ensure accuracy of content in emergency announcements for major incidents
Ensure major incidents are resolved within SLA timelines
Ensure convincing root cause analysis reports are obtained within SLA timelines
Organize post-mortem review meetings with backend teams to summarize lessons learned and improve services
Conduct routine communication with backend support teams and customers regarding work orders and regular meetings
Execute performance management plans for incident managers

Skills

Key technologies and capabilities for this role

Incident ManagementProblem AnalysisMeeting CoordinationSLA ComplianceRoot Cause AnalysisStakeholder CommunicationPerformance Management

Questions & Answers

Common questions about this position

What is the salary for this Incident Manager position?

The salary is a yearly package of 7700.

Is this a remote position or does it require office work?

The work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.

What skills are required for this role?

Required skills include the ability to communicate in English and experience in incident management; no restrictions on years of experience or education.

What is the company culture like at DXC Technology?

DXC Technology believes strong connections and community are key to success, prioritizes in-person collaboration with flexibility, and is committed to fostering an inclusive environment where everyone can thrive.

What makes a strong candidate for this Incident Manager role?

Strong candidates should have English communication skills and incident management experience, as no specific years of experience or education are required.

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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