Project Manager

Employment Type: [Not Specified] Location Type: [Not Specified] Salary: [Not Specified]

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive.

Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as one of the best companies to work for on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place.

With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do [here]([Link to company information]).

Position Overview

Project Managers lead and execute projects in support of Granicus’ suite of Software as a Service (SaaS) solutions. We do this through specialized teams of digital communicators and legislative experts. Project Managers have access to in-house digital strategists, implementors, designers, developers, and trainers who share Granicus’ standards of excellence across client deliverables and relationships.

Strong candidates have a proven track record of successfully managing projects for government clients, as well as demonstrated leadership capabilities. A desire to be part of a results-driven, client-focused, fast-paced team who loves the mission of providing best-in-class service to clients is a must.

What Your Impact Will Look Like Here

• Manage complex mission-driven projects for public sector clients.
• Own the project scope, timeline, and budget.
• Responsible for coordination of cross-functional teams to best serve Granicus customers.
• Oversee quality assurance, execution, delivery, reporting, and contract compliance for all project deliverables.
• Leverage company standard processes and tools for executing, tracking, and billing projects.
• Serve as an innovator to strengthen the value of Services projects and to expand offerings.
• Provide expertise as a trusted advisor to internal resources, customers, and partners.
• Maintain a proactive approach to executing customer initiatives, anticipating customer needs and guiding decisions based on data and best practices.
• Partner with and consult Sales and Customer Success and other internal teams in pursuit of Services opportunities.
• Provide feedback to sales and support functions on project execution in retrospective meetings where applicable to adjust proposal and process changes on future projects.
• Survey and analyze customer satisfaction of projects delivered by department.
• Enlist internal stakeholders to help navigate within a customer organization and manage escalations.

You Will Love This Job If You Have

• Minimum of 3 years of experience overseeing complex projects.
• Experience managing projects and working with distributed/remote teams.
• Experience and/or enthusiasm for public service, citizen engagement, legislative processes, and communication.
• Commitment to maintain and exceed Granicus’ standard of excellence in project management, deliverables, and personnel.
• Enjoy managing simultaneous projects in a fast-paced environment.
• Ability to satisfy project and client objectives.

Application Instructions

[Not Specified]