ICT Risk & Resilience Manager (Dublin) at KUBRA

Dublin, County Dublin, Ireland

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

Bachelor’s degree in information technology, information security, risk management, or related field
3-5 years of experience in ICT risk management, ICT operations, or ICT audit
Strong understanding of ICT risk management frameworks (e.g., NIST, ISO 27001) and operational resilience principles
Knowledge of DORA requirements and practical experience in ICT governance, risk, and compliance (GRC)
Experience with disaster recovery and information security testing
Strong incident management and reporting skills
Ability to work across first and second line functions with a collaborative mindset
Excellent written and verbal communication skills, strong attention to detail, analytical thinking, and problem-solving capabilities
Professional certifications preferred (e.g., CISA, CRISC, CISM, CISSP)
Experience with GRC platforms (e.g., AuditBoard) desirable
Experience within financial services or other regulated sectors advantageous
Familiarity with Generative AI tools such as ChatGPT for research, data insights, and general productivity is a plus

Responsibilities

Implement the ICT Risk Management Framework in day-to-day operations working closely with IT teams and other stakeholders
Maintain evidence of ICT control operation and track remediation of compliance gaps
Support management reporting by maintaining dashboards of ICT risk and resilience activities, incidents, and testing
Maintain and update the ICT risk register, asset inventories, dependency mapping, and business impact analyses
Participate in ICT incident management, including classification, reporting, and post-mortem reviews
Plan and deliver business continuity, disaster recovery, information security and other resilience tests
Conduct scenario-based walkthroughs to validate resilience against severe but plausible risks
Conduct due diligence and monitoring of ICT third-party providers, including maintenance of register of ICT third-party providers
Support ICT governance, including preparation of committee materials and escalation of ICT risk issues
Collate and document first line evidence of resilience test results, remediation actions, and progress tracking

Skills

Key technologies and capabilities for this role

ICT Risk ManagementOperational ResilienceDORA ComplianceIncident ManagementRisk RegisterAsset InventoryDependency MappingBusiness Impact AnalysisDashboardsRegulatory ReportingControl ImplementationGovernance Framework

Questions & Answers

Common questions about this position

Is this role remote or does it require working in an office?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

What key skills are required for the ICT Risk & Resilience Manager role?

The role requires a strong understanding of ICT risk management frameworks like NIST and ISO 27001, knowledge of DORA requirements and ICT GRC experience, experience with disaster recovery and information security testing, strong incident management and reporting skills, and the ability to work across first and second line functions.

What is the team structure or work environment like for this role?

This is a hands-on first line of defense role requiring close collaboration with technology teams, business units, second line oversight functions, ICT Owners, the Operational Resilience Committee, and regulators.

What makes a strong candidate for this ICT Risk & Resilience Manager position?

A strong candidate will have practical experience in ICT governance, risk, and compliance under DORA, proficiency in frameworks like NIST and ISO 27001, hands-on experience with incident management, resilience testing, and third-party provider monitoring, plus the ability to collaborate across teams.

KUBRA

Customer experience management for utilities and government

About KUBRA

KUBRA provides customer experience management solutions tailored for large utility companies and government entities in North America. Their services include billing and payments, mapping, mobile applications, proactive communications, and artificial intelligence tools, all aimed at improving customer interactions and operational efficiency. KUBRA's solutions are used by over 365 clients, impacting more than 40% of households in the U.S. and Canada, resulting in over 1.5 billion customer interactions each year. The company offers various digital payment options, including partnerships with Apple Pay and Google Pay, ensuring convenience for customers. KUBRA generates revenue through subscription fees for its software and transaction fees from payment processing, allowing for steady income while expanding its offerings. The goal of KUBRA is to enhance customer engagement and streamline operations for utilities and government organizations.

Mississauga, CanadaHeadquarters

1992Year Founded

GROWTH_EQUITY_VCCompany Stage

Government & Public Sector, Fintech, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Paid day off for your birthday

Flexible Work Hours

Bi-annual performance-based bonus

Professional Development Budget

Health Savings Account/Flexible Spending Account

401(k) Company Match

Risks

Emerging tech startups pose a competitive threat to KUBRA's market share.

Economic downturns may reduce budgets for KUBRA's utility clients.

Data privacy regulations could increase compliance costs for KUBRA.

Differentiation

KUBRA offers a comprehensive suite of customer experience management solutions for utilities.

KUBRA's solutions reach over 40% of households in the U.S. and Canada.

KUBRA partners with major platforms like Apple Pay and Google Pay for flexible payments.

Upsides

KUBRA's advanced analytics enhance data insights for utility companies.

Strategic partnerships with VertexOne and NorthStar expand KUBRA's market reach.

Growing demand for digital payments aligns with KUBRA's offerings.

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