IAM Site Reliability Engineer - Band 2 at Procter & Gamble Company

Manila, National Capital Region, Philippines

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Consumer Goods, Information TechnologyIndustries

Bachelor's Degree in Information Systems, Information Technology (IT), Computer Science, Engineering, Information Security, other STEM field, or 5+ years meaningful experience
Minimum 3 years’ experience in Identity and Access Management, with hands-on experience in managing and troubleshooting SAML/OAuth/OIDC connections
Minimum 3 years’ experience in IT Operations, with hands-on experience in Incident Management, Request Fulfillment, Problem Management, and Change Management
Passionate about IT Security
Ability to identify recurring issues, propose efficient technical solutions, gain alignment, and implement changes
Ability to troubleshoot issues spanning multiple disciplines (e.g., Ping, Networks, Directories)
Ability to work independently and as a team to capture requirements and translate into solutions
Ability to multitask, prioritize, work on multiple projects, and manage time effectively
Ability to professionally provide customer-facing support
Willing to periodically work on weekends or holidays to support critical issues or implement major changes

Develop and maintain documentation used by Ping Operations team (e.g., SOPs)
Support Incident Management process through advanced troubleshooting
Drive Problem Management by leading root cause analysis and action planning on Problem Records
Work with Engineering in Change Management by providing support in the implementation of Changes
Participate in capacity assessment and planning, and the development of long-term strategic goals for systems and software in conjunction with the leadership team
Participate in negotiations with vendors, outsourcers, and contractors to secure software products and services
Provide input and requirements during process and control design by IAM Delivery
Contribute to defining Ping Services service levels, Key Performance Indicators, and metrics as co-lead by the IAM Operations Manager and IAM Service Delivery/Product team
Recommend, test, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, server backups, and server hardening
Work closely with the Product/Service and Engineering team in delivering the roadmap of projects for Ping Service (e.g., Upgrades, Security patches, Enhancements/New Features)