Hybrid Document Production Workflow Coordinator - Fri - Mon 9pm-8am at Williams

Wheeling, West Virginia, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal ServicesIndustries

Requirements

Bachelor’s degree or equivalent with years of experience able to substitute
Minimum of 3 years of related office experience with document production and preparation
Advanced knowledge of Microsoft Office suite (PowerPoint, Excel, Visio as examples)
Excellent verbal and written communication and interpersonal skills necessary in order to communicate questions and/or suggestions to the client and other team members in a professional and customer service-oriented manner
Ability to work both independently and collaboratively as part of a team; self-motivated to ensure own production
Ability to work in a fast-paced, deadline-driven team environment while handling sensitive and/or confidential documents and information

Responsibilities

Intakes work requests from the client; including clarification of job instructions and negotiation of deadlines with the requester. Seeks alternate solutions to deadline requests, as needed
Prioritizes work requests across team and coordinates/balances multiple projects based on experience and following established guidelines, especially when working with escalated deadlines or issues
Creates and edits documents, mail merges, charts, graphs, tables, etc
Scans and cleans up documents utilizing scanner equipment and appropriate software
Converts and cleans documents from other software applications
Evaluates personnel performance with the AM and assists in the development and improvement of individual and team skills
Demonstrates proper professional expectations for team members when dealing with client requesters and client work requests, including meeting deadlines and delivering high-quality work
Responsible for development and delivery of on-going training of new and existing team members in existing processes, as well as new trends or processes for presentations work
Facilitates focus and coordination on and between shifts in the production of deliverables to the client in order to meet or exceed the client's expectations for quality, timeliness, and service

Skills

Key technologies and capabilities for this role

Document ProductionProofingEditingFormattingMail MergeChartsGraphsTablesScanningDocument ConversionWorkflow CoordinationCustomer ServiceMicrosoft Office

Questions & Answers

Common questions about this position

What is the pay for the Hybrid Document Production Workflow Coordinator position?

The pay is $19.00 per hour.

What benefits are offered for this role?

Benefits include various health insurance options (Medical, Dental, Vision, Prescription Drug), 401k with employer match, PTO, life insurance, paid parental leave, short-term & long-term disability, flexible spending accounts, domestic partner coverage, commuter benefits, legal assistance, EAP, company-provided parking, and additional perks.

Is this position remote or hybrid, and where is it located?

This is a hybrid position based in the Wheeling, WV office with a Friday to Monday 9:00 pm to 8:00 am schedule.

What skills and experience are required for this role?

Requirements include a Bachelor’s degree or equivalent experience, minimum 3 years of related office experience in document production, and advanced knowledge of Microsoft Office suite (PowerPoint, Excel, Visio as examples). Excellent verbal and written communication skills are also needed.

What does the role involve in terms of team responsibilities?

The role includes training team members, coordinating workflow within a shift or site, evaluating personnel performance with the AM, and facilitating coordination between shifts to meet client expectations.