Human Resource Business Partner at Decagon

San Francisco, California, United States

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$200,000 – $260,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, SaaS, TechnologyIndustries

Requirements

8–10+ years of experience in HR, with a strong track record as a HRBP or People Partner in high-growth SaaS or tech companies
Experience advising executive and senior leaders across multiple functions
Expertise in org design, change management, workforce planning, and succession planning
Strong understanding of performance management, employee relations, compensation, and engagement practices
Demonstrated ability to scale HRBP or People Partner functions from early stages into mature teams
Excellent interpersonal and communication skills; able to build trust at all levels of the company
Comfortable operating in both strategic and hands-on capacities in a dynamic, fast-changing environment

Responsibilities

Act as a strategic advisor to senior leaders across Decagon (GTM, Product & Eng, Implementation & Customer Success)
Partner with executives on org design, workforce planning, and team effectiveness
Provide coaching to leaders and managers on performance, feedback, and people leadership
Drive consistent and fair performance management, promotions, and career development processes
Collaborate with People Ops, L&D, and Talent Acquisition to ensure seamless onboarding, engagement, and employee experience
Own change management initiatives, guiding teams through periods of transformation and growth
Define and implement the HRBP operating model, setting the foundation for a growing HRBP team
Serve as a cultural ambassador, ensuring our values are embedded in everyday leadership and decision-making

Skills

HR Business Partnering

Organizational Design

Workforce Planning

Performance Management

Leadership Coaching

Talent Development

Career Development

Decagon

Generative AI solutions for customer support

About Decagon

Decagon.ai provides generative AI solutions designed to improve customer support and operational efficiency for various clients, from large enterprises to growing startups. Their tools automate complex data processes, helping businesses identify themes, detect anomalies, and extract valuable insights from customer interactions. The AI-powered assistance offered by Decagon.ai takes care of routine tasks and learns from human agents, which boosts productivity and enhances customer satisfaction. Unlike many competitors, Decagon.ai focuses on deeply integrating its scalable solutions with clients' internal systems, ensuring smooth automation and support. The company operates on a subscription-based model, allowing clients to access their AI tools and support services. Notable clients include Bilt, Fourthwall, and Vanta, who utilize Decagon.ai's technology for automating ticketing, supporting creators, and improving pre-sales processes.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$97.3MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Meal Benefits

Risks

Increased competition from AI giants like OpenAI and Google threatens Decagon's market share.

Over-reliance on key clients like Bilt and Vanta poses a potential business risk.

Rapid technological advancements could render Decagon's solutions obsolete without continuous innovation.

Differentiation

Decagon.ai offers AI solutions that enhance customer support and operational efficiency.

Their AI-powered agent assistance handles mundane tasks, improving productivity and satisfaction.

Decagon.ai's tools automate complex data processes, unlocking valuable insights from interactions.

Upsides

Increased demand for AI-driven customer support solutions enhances Decagon's market potential.

Growing interest in AI automation tools boosts Decagon's client acquisition opportunities.

Shift towards subscription-based AI services aligns with Decagon's scalable business model.

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