HR Service Delivery Developer at Global Partners

Waltham, Massachusetts, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, RetailIndustries

Requirements

Excellent written and verbal communication skills
Self-motivated and takes initiative
Team player with a positive attitude
Strong time management skills

Responsibilities

Configure and maintain HR lifecycle event orchestration, including integrations with Workday and other HR applications (e.g., onboarding, offboarding, job changes)
Architect, build, and maintain custom applications and advanced workflows in ServiceNow using Flow Designer, scripting (JavaScript, Glide), UI Policies, Business Rules, and Catalog Items
Partner with Integration teams to build automated workflows and seamless handoffs between Workday and ServiceNow
Serve as a subject matter expert (SME) in ServiceNow HRSD, staying informed of new features and advising HR on use cases
Collaborate with HR Communications and Change teams to create/update HR knowledge articles and support change communication
Collaborate with the Agile team and Business Analyst to translate user stories into deliverables; document requirements, development plans, and system configurations
Proactively recommend and implement best practices for security, data integrity, and platform governance
Monitor platform performance, conduct root cause analysis of issues, and implement fixes in a timely manner
Provide support during release management cycles, including the creation of update sets, testing, and production deployment
Stay current on ServiceNow platform updates and industry trends, identifying opportunities to improve functionality or reduce manual effort
Serves as a backup for migrating update sets and configuration changes to production, ensuring alignment with ITSM deployment protocols and change management processes