Senior Manager, Incident Reponse
Vultr$150,000 - $225,000/year
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
NoVisa
IT Services, Managed ServicesIndustries
Requirements
- Has lived in the UK for the last 5 years continuously
- Does not hold Dual Nationality
- Does not need a Visa/Sponsorship
- Must be able to obtain UK SC Security clearance
- Typically 5+ years of relevant experience (desirable)
- Bachelor’s degree in Business, Computer Science, Engineering or related field or equivalent work experience (desirable)
- Additional certifications (desirable)
- Strong Customer Service skills
- Strong Influencing Others skills
- Strong Customer/Vendor Management skills
- ITIL knowledge
Responsibilities
- Manages escalated and top priority incidents up to and including resolution
- Maintains the appropriate level of authority within the client and DXC organizations to ensure the success of the incident resolution
- Ensures a timeline of events is accurately recorded throughout the life-cycle of the issue
- Co-ordinates a recovery plan working in collaboration with DXC delivery teams and third party vendors
- Acts as the escalation point to obtain assistance with service restoration efforts for DXC managed services
- Leads the internal and/or external communication of the incident
- Involved in the incident review phase (Post Incident and Root Cause reviews)
- Sponsors the continual development and socialization of the Situation Management Process of high priority Incidents across Delivery
- Liaises with High Priority Incident Manager counterparts across other DXC Regions and proactively remains cognizant of industry trends to develop and promote best practice
- Qualifying the business impact; updating the incident description and impact including risk and security assessment as needed
- Engaging and leading appropriate support staff to prepare action plan to restore services as quickly and efficiently as possible with minimum impact on customer
- Manage 3rd party engagement where required
- Monitor progress and escalate as needed
- Defining, establishing and executing the communication plan Externally, in collaboration with account representative
- Triggering the Problem Management process as part of the Post Incident review phase
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the work location and schedule for this role?
The position is full-time onsite in Erskine, Glasgow, with a 12-hour rotational shift pattern on a 4 days on / 4 days off rotation.
What salary or compensation is offered for this position?
This information is not specified in the job description.
What skills are required for the High Priority Incident Manager role?
The role requires strong customer service and influencing skills, along with experience managing escalated incidents, coordinating recovery plans, and leading communications.
What are the security clearance requirements for this job?
Candidates must have lived in the UK for the last 5 years continuously, not hold dual nationality, not need visa/sponsorship, and be able to obtain UK SC Security clearance.
What experience is desirable for this position?
Typically 5+ years of relevant experience and a Bachelor’s degree in Business, Computer Science, Engineering or related field or equivalent work experience are desirable, with additional certifications considered an advantage.
DXC Technology
IT services for enterprise modernization and management
About DXC Technology
DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.
McLean, VirginiaHeadquarters
2017Year Founded
$14.6MTotal Funding
IPOCompany Stage
Consulting, Enterprise SoftwareIndustries
10,001+Employees
Risks
Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.
Rapid technological changes may outpace DXC's innovation, risking service obsolescence.
Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.
Differentiation
DXC Technology is a Fortune 500 global IT services leader.
The company specializes in modernizing mission-critical systems for large enterprises.
DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.
Upsides
DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.
The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.
DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.
Related Jobs
RemoteRemoteIncident Manager
SupabaseSalary not specified
- Full Time
- Mid-level (3 to 4 years)
RemoteRecovery Analyst
Centivo$45,000 - $50,000/year
- Full Time
- Mid-level (3 to 4 years)
RemoteEscalation Engineer
Illumio$132,000 - $158,000/year
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteLead Simulation Engineer
May MobilitySalary not specified
- Full Time
- Expert & Leadership (9+ years)