Healthcare Compliance Coordinator (ABA Therapy) - EST hours (Remote)

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Company: ISTA Personnel Solutions South Africa (Partnering with a USA-based BPO company offering ABA Therapy)

ISTA Personnel Solutions South Africa is seeking a diligent and personable Compliance Coordinator to ensure timely submission and verification of session notes by their Registered Behavior Technicians (RBTs). This role involves daily follow-ups with field staff regarding unsubmitted or unverified session notes from the previous day, utilizing the Rethink platform. The ideal candidate must possess excellent communication skills, a proactive approach to accountability, and the ability to manage a high volume of interactions in a way that remains approachable and respectful.

Working Hours & Environment

• Working Hours: Mon - Fri, 9:00 AM - 6:00 PM EST (15:00 PM - 24:00 PM South African time). Subject to change based on daylight savings and operational requirements.
• Work Environment: Remote role for South African Citizens only.

Internet Requirements

• A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory.
• A reliable power backup solution is required to manage load shedding and power outages.

Key Responsibilities

• Daily Monitoring: Pull reports from the Rethink platform to identify unsubmitted or unverified session notes from the previous day.
• Staff Follow-Up: Contact RBTs via email, phone, or text to remind and assist them in completing their session notes. (Utilize existing email templates for consistency.)
• Issue Resolution: Identify and address any technical issues or barriers preventing timely submission, escalating concerns to the supervisor when necessary.
• Documentation: Maintain accurate records of follow-up communications and outcomes.
• Relationship Management: Approach interactions with RBTs in a friendly and supportive manner to encourage compliance without causing discomfort.

Requirements

• Experience: Prior experience in the US healthcare sector is preferred. Familiarity with Applied Behavior Analysis (ABA) practices and the role of RBTs is highly advantageous.
• Technical Skills: Proficiency in using electronic health record systems; experience with the Rethink platform is a plus.
• Communication Skills: Strong verbal and written communication skills with the ability to convey reminders and instructions clearly and empathetically.
• Organizational Skills: Ability to manage a large volume of follow-ups daily, ensuring no RBT is overlooked.
• Problem-Solving: Capable of identifying issues hindering session note submission and collaborating with team members to find solutions.
• Interpersonal Skills: Approachable and friendly demeanour to encourage positive relationships.

Salary

• Salary information not provided.